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Color Set
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66,637 Verificado Comentarios de clientes |
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Great ProductGave me a very natural look which is hard for redheads 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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ColorAlways dead on & for most redheads that is difficult as we change with the amount of sun our hair sees as well as the amount of blow dryers & irons we use. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Color changeI was a redhead when I started this program two years ago. I am now a brunette. I kept asking for a tad more red to keep me where I wanted to be but it is either this level or that level. So when you say custom....not so. Wish for my red back. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosConstance - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
coverageThe coverage wasn't uniform. This is the first time that I have had a problem. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudy - We're sorry that the color results of your recent order came out uneven. We see your colorist sent you a complimentary replacement order for more even results, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results and hope to hear more of your feedback soon. |
Wrong colorThe hair coloring I got was not what I expected. I said, "No red". That's exactly what I got. It's almost gone from my hair, but the only way to get it completely out is to cut my hair. That is not an option. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBetty - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
CUSTOMER INSTRUCTIONS AND SUPPORT FAILINGSI just received my first order and wanted to color my hair, but there are no instructions in my shipment at all. I have no idea how long to leave the color on. Then, when I went to call for support, I discovered their customer service is closed on the weekends and there is not even a live chat. Then, the website was down and I could not log onto my account for hours. I will see if I like the product itself. If not, there will be another review and I will cancel my subscription before I waste any more money. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMicki - We hope you accept our apologies that you were unable to locate your instructions and that you were disappointed with support availability. We see that you were able to contact your colorist, who personally reached out to you and was able to assist you. We truly value your happiness as a client, and hope we have demonstrated our commitment to delivering the best experience possible for you. |
best hair colorantthis is the best hair colourant i have ever used highly recommend it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love esalon hair colourBest and kindest hair colour I've had, and wonderful help and advise when needed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love it!The color was right on for me! I have received lots of compliments on the color. The process was similar to what I have been using so it was easy for me. It costs more than the drug store brand but not nearly as much as a salon color job and is lasting longer than what I had been using. I highly recommend it and have told my hair-coloring friends! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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e-SalonI really LOVE EVERYTHING about this Company!!! The Products & The Professionals!! My service has always been an A++!! I would like to Thank All of You at e-Salon!! God Bless You All!! Linda W-M. Fort Ashby, WV 0 de 0 personas encontraron este comentario útil. ¿Y tú? |