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Color Set
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66,566 Verificado Comentarios de clientes |
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Changes in formula?I'm fairly disappointed with my color this time around. I wanted golden blonde and instead still have very red, nearly orangeish hair. It's not an ugly color, just not what I wanted. Also, it seems like the developer was different. It was thicker and my hair definitely smelled like it had been colored, which before, it never did, one of the things I liked the most about esalon over the years, the lack of that chemical smell. I hope this review isn't public, because that isn't my intention. Hopefully this is set to y'all receiving it privately, and if that's not the case I would prefer it to be deleted because I am still a very loyal customer and wouldn't want this to reflect my overall positive experiences. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLydia- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Not for me, too lightToo light almost white! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Items missing.I only recently opened this box as I’ve been in quarantine. When I did, there was only 1 pair of gloves instead of 2. There was no shampoo or conditioner. For what I am paying I don’t feel this is acceptable. I like the color itself but it’s not too much different from my last brand. I’ve cancelled my subscription. Thank you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria- We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Turned my hair yellow/orangeTurned my hair yellow and orange. It’s definitely not ash. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMadeline- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
NOT IMPRESSEDstill have not received my hair colour, however the company has already tried to bill me for a subsequent order. Would kindly like to try the first order in order to ensure I would like a second!!!!!!!!!!! This is BS considering the timeline. Broaching on 2 months... honeslty! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa- We’re truly sorry that our color has yet to arrive. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
La teinture tient et 5 jours après les cheveux blanc reviennent.La teinture tient bien .mais après 5 jours de couleur .je me fais un chanpooing et les cheveux blanc reaparesse.sa reste pas longtemps sur mes cheveux .shampooing colorer.je me fais. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I hate it! i am asked twice to remove the red..../NOT PLEASED RED AND GRAY 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPaula - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Wrong colorColor made hair lite red. Never been a redhead,!@didntlke pls refund dont want any more products. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJamie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't lastI was very disappointed with my last color. In the past, the color has covered my grays beautifully for 8-10 weeks. This time the color was too dark for the first week, great the 2nd week and then the grays started to show at my temples. I only wash my hair every 2 days and always use a color safe shampoo, so this was very unexpected. Now my hair is so very faded and gray again. It made me feel like I was given a nonpermanent color instead. I'm waiting to have my stylist color it again before my son's wedding, so looking for a better outcome. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaryann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Don’t workThe material used is so strong and the color don’t last long. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRuby - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |