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Color Set
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66,566 Verificado Comentarios de clientes |
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IWrong ProductThis was the wrong color for me after a couple of days my hair was dry after I use natural products make it manageable. I was looking forward to this new look maybe your company need to make it easier to make the right color how about using a real live model for their color of skin or their color of choice Joann B. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoann B- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Dried my Hair Out - Never Totally Covered the GrayYour product dried my hair out to the point it felt like straw. I used the product as directed and only colored my roots, so it's not like I colored my whole head every time. It also never truly covered my gray around my temples. The only thing you got right was the color. That's it. I only realized how your product was drying out my hair during the long pandemic when my natural hair felt soft and not dried out. I just stopped my subscription. It will take a year or more to cut off all of the dried crispy hair. I switched to Olia by Garnier and the hair I just colored was soft and not dry, and the gray is TOTALLY covered. That's something I never got with your product. I'm upset that it will take a long time to fix the damage. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGloria- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Root touch upMy roots always end up 2 shades lighter and I’m unable to edit the color through the link . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Still redafter multiple attempts STILL RED! now off to a salon to correct 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Custom colorPrevious color sets were perfect but this last one color much darker than before 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLydia- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Love the color!I love the color, but didn’t cover grey as it is stated on their website. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatty- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Migraine for 2 daysThe color is fine. The process was messy. Had a debilitating migraine for 2 days after the coloring due to the extremely potent fumes. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDylan- We’re so sorry to hear that you were disappointed by the application process. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color-Grey Coverage UnacceptabkeNeed to further discuss before further shipments. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWendy- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
A Little DisappointedI am fairly new to eSalon and have been pleased with your products. However, the recent purchase I received did not include 2 pairs of reusable gloves and it also did not come with the shampoo and conditioner the kit should include. This is the reason for my 2 start rating. I do love the coverage your product delivers however, it is vital to include everything in the kit your customers are paying for. I would like to continue services with you but, wanted to point out the missing items from my kit. Thank you and I know you will continue to provide excellent service and products to your paying customers. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShanamae- We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Changes in formula?I'm fairly disappointed with my color this time around. I wanted golden blonde and instead still have very red, nearly orangeish hair. It's not an ugly color, just not what I wanted. Also, it seems like the developer was different. It was thicker and my hair definitely smelled like it had been colored, which before, it never did, one of the things I liked the most about esalon over the years, the lack of that chemical smell. I hope this review isn't public, because that isn't my intention. Hopefully this is set to y'all receiving it privately, and if that's not the case I would prefer it to be deleted because I am still a very loyal customer and wouldn't want this to reflect my overall positive experiences. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLydia- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |