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Color Set
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66,637 Verificado Comentarios de clientes |
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The color itself was pretty perfect!I loved the color and thought it was a perfect shade. I did mark in my info that I had some minimal grey I wanted to cover. The coverage wasn't as much as I would have liked. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great Hair ColorThe hair color that eSalon prepared for me is a great color. We established this color in the beginning and it has worked for me. My only problem is that the hair color stays so long I don't have to put another treatment on for several months. Hard to believe but true. I am so far behind that I have 3 packages not used. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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covers grey and I swimI swim and it held up, other color always turn orange after in sun. think Ill go darker hmm not sure. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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A Bit too dark.By no fault of eSalon, I feel that my color was too dark. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love the shadeLove the shade but would like highlights 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Loved the colorMust stop using. Have developed dry skin with plaque on my scalp. Itchy and painful 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynn - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we stopped your subscription. Again, we apologize that you were unhappy with your experience. |
Not happy with colorThe last couple times that I have been billed for the hair color I have not even opened up!!!. They are still sealed... I am not happy with the hair color that I have been receiving...so I never opened the boxes. I have since found a color that is more for me!!.. I would appreciate it if you would credit my account back for the haircolor that is supposed to ship on the 25th.. I no longer want to continue with the ordering if your hair color. Thank you Melissa G. Artley 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa- We truly apologize for any confusion. It appears you were enrolled in our optional discounted service, and we had been sending your color with no changes because we had not heard back after sending you reminder and confirmation emails, in addition to each prior package. We see that you were able to reach us and we have cancelled any further deliveries. Again, we offer our apologies. |
Color formulation great but doesn't last long at allLasts two weeks tops and is way too expensive for what you're getting 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTamara - We apologize that your results faded sooner than expected. Upon reviewing your account, we see that you have contacted one of our expert and will be receiving a free reformulation shortly. We look forward to delighting you! |
End ResultI enjoy your products very much and your directions are very clear as to what to do. However, this time I have an issue with the outcome of my color. The night I colored my hair, everything was a beautiful color, but my ends on the bottom were still very dark, but I really didn't mind that so much. A couple of days later, I washed my hair again, and with this my hair darkened back up. I did not use a cheap shampoo. What can be done about this? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynn - We're glad to hear you have been enjoying your experience, and apologize that your application did not yield desired results. We see that your colorist adjusted your next order based on your feedback, and we look forward to seeing your results! We value your happiness as a client, and look forward to hearing from you again. |
Disappointed in the colour resultLoved the packaging and quantity of product. My hair is also in great condition after colouring but unfortunately the colour is nothing like the swatch image when I chose it which was very disappointing. I followed the instructions to the letter but my hair came out very very dark with no hint of violet in it at all. Overall, disappointed in the result and will now have to wait for the colour to fade so not so dark. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a free reformulated color that will provide your desired results. We will be reaching out to you shortly, and hope to provide you with a color that can better suit your needs. |