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Color Set
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66,566 Verificado Comentarios de clientes |
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Same as drug store $9 box brandI had high hopes, but I got the same color as I did before using the product and 0% of my gray was colored. Basically the same results as my $9 drug store brand. Smells good though. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGena - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color and texture badHad a bad experience with your product. Color came out way too dark, and the texture of my hair afterwards was horribly dry due to the ammonia in the product, I guess. Want to cancel so no further shipments get sent. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTeri - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help |
Gray coverageDidn’t cover all my gray hair around the hairline 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynne- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Root coverVery disappointed in the coverage this time didn’t cover the greys as good as the last order I had . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristine P - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a solution that will better suit your needs. Please keep an eye on your inbox for more details. |
Did not workThis is my second time using this product. It did not color my hair at all. The first time I thought maybe it was user error or perhaps I just ordered the same color as my actual hair. For my second order I requested a darker, more ashy tone. I followed the directions completely. The color is not at all different. I'm very disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help |
Color didn't stayThe color only lasted 2 weeks and had red tines instead of ash. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandy- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Product damaged my hair.Please do not contact me again. I will not use your products. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
came out darkermy hair is nice and soft. but I was not happy with the result came out darker. I want my hair color like dark natural golden brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAylen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nice ConceptLet me begin by saying that it was definitely the nicest at home color that I've used. My hair feels healthy and the color didn't have any adverse reactions on my scalp. With that said; the color didn't turn out as expected. I received a root color and an ends color and I followed the instructions (which are very helpful!) but the root color was darker than expected and didn't cover the few grey hairs that I have and the rest of the hair color didn't really do much of anything for the rest of my hair. I'm giving it three stars because I think that it is a decent product, but I'm not sure if the color wasn't on my hair long enough to cover the grey or it wasn't the right color... overall, if you don't have much grey and looking for salon quality color at home, I think this might work. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJacqueline- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
ColorThe color I picked was lighter than the color turned out to be! Not “medium brown” at all! Closer to black... I won’t be ordering again! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |