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Color Set
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66,566 Verificado Comentarios de clientes |
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ColorThe color I picked was lighter than the color turned out to be! Not “medium brown” at all! Closer to black... I won’t be ordering again! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Need to adjustI think I need to go a bit darker. This time the gray roots were covered but washed out a bit. I have a photo from January 2020 the last time I had it done at salon. it is almost at my shoulders now. This color was closer. where can I upload that photo? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathryn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not custom. Better off doing research and going to supplier.I decided to try this service because I thought it would be better to have an “ expert” formulate a product that would be able to do what I needed rather than doing the work myself and taking a chance. I wanted a glaze that would freshen up my highlights and maybe blend some grays until I could get back to a salon. I received a “ light blonde “ Demi permenant color with “ 15 vol” developer. It was ok. The color was shiny. It darkened my highlights to a goldy yellow. I noted my natural roots looked slightly orange. When it came time for my next order I reported that my color was to gold and my roots had an orange tone. I asked for something to touch up my roots and maybe a glaze for the mids and ends. I received a reformulated product this time with “a tiny bit of ash to counter brass” I applied and my roots were now bright orange and my hair was a dark yellow. I shared my concerns with the service and at first was told I must have asked for the wrong product. When I explained to them that they were supposed to be the expert they changed their tune and offered to send me more product if I wanted to purchase it!!! I politely declined. They also told me they were not able to provide root touch up and glaze like a salon could. I had no interest in Spending more money on a service that did not work the first 2 x. I have since done the research and it seems the 15 vol developer was way to strong for what I needed the product to do which was deposit only and it lifted my roots a few levels. Also I’m not sure if the color had amonia which can also lift your color. So all I really needed to do was go to a beauty supply store and spend 6$. Now I will have to spend a lot more on a color correction to fix my orange roots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosErin- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I liked the box except hair colorI like the box and everything it came with..Now the color was supposed to be copper mahogany. The color came out as dark brown with copper pigment but not as copper as the picture showed while doing my profile. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCynthia- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Missing Classic Shampoo & ConditionerI had such a great first order but this time around the classic shampoo & conditioner was missing. The post color is my favorite part because the shampoo feels like a shampoo in a salon. Disappointing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLorene- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
Color and customer servicetoo light, not cover my greys. The order was cashed before time. 2nd time I did, I finished with two colors. :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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came out far too darkpackaging was first class, I was excited to use it. The smell was very strong and made me cough throughough application. The end result was so very much darker then expected - dark auburn instead of light brown golden 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachael L. - Thank you for taking the time to share your feedback with us.! We apologize for any discomfort during your color application and to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DamagedI received product and the special formula had ruptured all in the package on everything. I have less than half a bottle Temperatures had been in the ninties, I would definitely reconsider your package. Package was stamped by mail service and the contents and box were wet. Since my hair is thick I did not have enough product to use. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarsha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hasn’t covered my rootsHello I’ve just used my personalised hair colour to cover my roots and ends i kept the dye on for longer than required however after washing it out my roots have not coloured well at all. I’m actually not happy with the outcome. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaryn S. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a solution that will better suit your needs. Please keep an eye on your inbox for more details. |
TerribleDon’t even bother. This is the worst product I’ve ever used. Turned my hair almost orange in color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAbby - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |