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Color Set
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66,637 Verificado Comentarios de clientes |
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DisappointedFor the second month in a row I did not receive a conditioner...just 2 shampoos...WHY??? I like your conditioner....is this how it is going to be from now on??? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSue- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not as good as last timeI didn’t get the second bottle for the ends of my hair and it didn’t color my whole head and has already started to fade 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracey - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not greatGrays were still prominent and color looked the same as it was prior to coloring 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Zu teuer , Geruch schrecklichDie Farbergebnisse sind zufriedenstellend. Allerdings ist die Durchführung bzw. Anwendung zu aufwendig. Das Ergebnis der Coloration ist für den Preis, welchen ich viel zu teuer finde, nicht besser oder schlechter als bei einer Drogeriecoloration. Der Geruch ist dermaßen schrecklich und beißend in den Augen, da sollte man eine andere Lösung finden. Meine Haare waren nach Anwendung der beiliegenden Pflegeprodukte trocken, strohig und verknotet. Wer etwas Individuelles wünscht, bekommt dies auch beim Frisör. Habe das Abo gekündigt 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDani - Vielen Dank für Ihr Feedback. Wir möchten uns für entstandene Unannehmlichkeiten bei Ihrer Farbanwendung entschuldigen. Der Geruch wird durch Ammoniumhydroxid verursacht, eine Lösung von Ammoniak und Wasser, die in Ihrer permanenten Haarfarbe enthalten ist. Das Ammoniakhydroxid erlaubt es den Haarfollikeln, den Farbstoff zu absorbieren, was zu einer erhöhten Abdeckung und länger anhaltenden Farben führt. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Hair Color faded quicklyWithin The 3rd week the hair color faded I was disappointed! I wash my hair twice a week even. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShagufa- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Faded again after a few daysThe initial color was duller than I had hoped and not nearly as red. After a week it’s almost blonde again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color not as expectedMy request and original intent was only for my roots to be done as i had new hair growth and gray showing. I sent a picture of my hair as requested which showed my color as a light copper golden brown; more on the golden copper color. When selecting the color for my roots for my initial order the selections did not let me choose the light golden copper only the medium. However after following the instructions and dying my hair, it completely changed the color of my hair from my golden copper to a very dark auburn color. Nowhere close to what I wanted and to my Hair color sent Via the pic with the initial order. I wasted all the money I had put into dying my hair at salons over the past year. Not very happy with how it turned out. I do think the product is good as my hair was shiny and felt soft. However, I am not happy with the color results and having such a drastic color change (with it being so dark—-more on the dark brown/Auburn side) in comparison to the picture I submitted with my order. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoyous- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Did not fully cover my greyI left it on the right amount of time I think I put enough on, but I still have grey around my hairline... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTira- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not the right colorThe color is very pretty but way too dark. When I took the color quiz, I thought I was getting a soft medium auburn. Very disappointed and hope someone will contact me to work this out. Great product, though. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDaphne- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color does not seem to stay.My color seems to fade quickly and not represent what I ordered. Have done 2 shipments so far and will be discontinuing. Great customer service as one of my shipments was delayed and they mailed a replacement right away. Another comment i have is that I was never told to keep the brush and plastic bowl after first application therefore I threw it away expecting to receive another and I did not therefore was a bit disappointed when I had to do bottle application. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We’re truly sorry that our Hair Color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |