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Color Set
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66,637 Verificado Comentarios de clientes |
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Does not cover gray at all.Very disappointed!! This did not cover my gray at all. It is still there. Not even a Little bit. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJodie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Dyed my hair today and very disappointedHi, I have dyed my hair today and I am very disappointed as it is very flat colour, no shine. I have been using this colour for a long time now but feel something is quite wrong with the dye I’ve used today. I look forward to hearing from you soon Thank you Susan 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan A.- We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Update in July 2020. What happened???Edit July 30, 2020: Just tried the "new formulation". Awful. It was more difficult to apply and definitely did not rinse out easier. When I went to add the water for the ends refresh, it was like concrete in the bottom of the bottle. This new formulation is no improvement. My hair feels like straw. I've been using this service for 3 years but this has me rethinking it. 2017: Just finished coloring my hair and it's exactly the shade that I'd hoped for. Directions were clear and easy to follow. Fingers crossed that the color doesn't fade. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Dark Blonde?When the color faded, my hair had a red tint at the root line 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Not for meEasy to use i just didn't like my colour. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynn K. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, however we are pleased to know that you found it efficient to use. We appreciate you taking the time to try it out, and to share your experience with us. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us! |
It turned out much too dark. Please do not send any more mixes.I will need to work with someone to figure out how to resolve. the mixture is not working for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracey- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not enough colorI have long thick hair which I’ve said numerous times, can someone let me know how to cancel these? I have half my hair dyed missed a large area and ends are not the same color by far. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMegan- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great loved itWish the color would stay longer on my gray hairs . Seems to not last as long as rest of color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiana- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not GreatVery upset, I will never use this product again! I waste of time and money. Extremely dissatisfied. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBridget- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I've been using your color for seven years.I've always been very happy with the results until the last coloring, which damaged my hair. I also notice that you changed the conditioner which seems to make a huge difference in the softness of the colored hair. Not sure if this was what made the difference but there was noticeable damage. Is there any way to bring back the old shampoo and conditioner or can I purchase it? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMargaret - We’re truly sorry that our conditioner did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |