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Color Set
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66,637 Verificado Comentarios de clientes |
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Color was just okI ordered light brown with ash/neutralizer as my hair had multiple layers of regrowth, old salon color, and old ombré. The color is much darker then I expected and I still have red undertones in my regrowth which clash with the old salon color. It’s decent enough to get me through Covid but no where near what a salon would achieve. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMandy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I wish I just bought a box at the drugstore.Admittedly, I was a hard case to start with. Lots of roots, lots of gray, lots of highlights that ranged from golden blonde to very baby blonde. My eSalon kit included a colorfill and is demi-permanent. I was hoping for a very dark ash blonde, close to my natural color. What I ended up with is dark, warm brown ends with golden brown midlengths and lots of gray showing through. It's completely incoherent as a color. The condition looks better than the heavily highlighted blonde I had before, but the color is...blech. It's very flat, no dimension, and looks more like the old highlights were just stained dark instead of a true color change. I'm hoping I can wash it a lot and it will fade quickly to something I can just color over with a dark blonde permanent box dye. This was worth a try, but the result was disappointing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Great colorFor the first time in 5 years, I was somewhat disappointed in my results. My color choice hasn't changed, but it seems like the color, once mixed was significantly thicker than it has been previously. I kept the color on the length of time I normally do but it did not seem to cover as well this time. It has been about a week and a half and the coverage of my grey hairs is definitely not great and not what I normally get from esalon..... 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointmentI was disappointed that no brush was included. I was so excited to finally have my hair done only to find out at that point that no pressure is included in a repeat order. I emailed, no response. I called up and was told I’d have to pay an extra $1.29 for a brush.But I wanted to return the product I was told because I open the box there would be a $15 charge. This is totally unacceptable. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebra- We’re truly sorry that the contents of our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not for my hairI do love the color. However, my hair got dry and it is until now even if i am applying hair treatment. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEliza - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
No gray coverageThe grays didn’t get colored! So disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNeha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not HappyCAN'T get the color right. WAYYYYY off ! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoAnn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Just terribleAsked for blonde and got a gross brunette colour. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCandice - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color not right and made hair feel like strawI wanted to love esalon but it is just not working for me. I am very experienced with coloring my hair at home. I asked for light cool ash brown. The first color was very warm and also gave me hot roots. I also felt like my hair was very dry and dull looking after the color and it seemed to fade off my grey after 2 weeks (which was only FIVE washes - and this was permanent color!) Went to cancel and they offered to redo it for free so I tried again asking for even more ash to cancel the brass. This came out a bit less warm but was still nowhere near "ash". Same dry feeling and dull looking hair, and same ridiculously fast fading. Super bummed after reading so many positive reviews and cancelling for good this time. Customer service is really good but that's no help if I can't get the color I want. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynne - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
First useThe color didn’t cover my grey hair at all. I don’t have a ton but the product still didn’t cover it. My hair get like straw even after using the shampoo/conditioner. I didn’t feel as if the quality was any better than a drug store brand. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCari - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |