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Color Set
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66,655 Verificado Comentarios de clientes |
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GreatI'm glad that the color was tweaked. It was too orange the first time it was sent. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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hair feels waxyI thought product was easy to use since I have colored my own hair before. I am very happy with the color result, but I have a waxy buildup thought I rinsed hair well the first time. Let my hair air dry couldn't stand the build up so I tried rinsing again with just water, still seemed just as bad. What can I do? looks like I haven't washed my hair in days. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVicky - We’re sorry that your hair felt like it had a waxy buildup after your color application. We've looked at your profile and it appears someone from our team contacted you with directions on how to remedy this issue. Again, we apologize that you were unhappy with your experience. |
colors don't matchI had asked for a free replacement and more red to be put in and there was no red at all. This was a free replacement because the last one turned out to be lighter on top and darker on the bottom. Now it's even worse than it was before. The bottom is almost black! The directions were followed exactly. I have an appointment this next Tuesday to see if my hairdresser can fix this mess and it's going to cost me another $60.00. I'm very disappointed in your company!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaurie - We’re sorry that your color formulation came out darker than you were expecting. Upon looking at your profile, it appears one of our colorists has been in contact with you and has been working with you to get the perfect match. Again, we apologize for your dissatisfied eSalon experience. |
Just did match colorReally didn't match the color I expected and seemed to make my hair very dry 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Slimy gummie hairThe past two shipments of hair color have made my hair slimy and gummy. I had no choice but to wash my hair with Dawn dishwashing liquid to get that gross slimy, gummines out of my hair. Clearly you've changed your product as it smelled heavily of ammonia both times. It once was great but no longer. Not interested in using your product again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMiz - We’re sorry that you were unsatisfied with your custom color and that it left your hair feeling gummy. Per our Satisfaction Guarantee, we would love to send you a complimentary color. So we have credited your account and have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
WOWWas a little hesitant to use at first as it was unknown products and unfamiliar way of purchasing hair colour. Tried it yesterday and am blown away how good it is. 100% grey coverage (which I have never achieved from store bought hair colours), easy to apply and an absolutely beautiful colour. Now I've had such great results I will be telling my friends to try it- and will definitely be purchasing again for myself. Fantastic product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love this product!I started buying this product a few months back and love it, it covers my grey hair better than any other brand and even better than the salon products. It's very easy and quick to apply, and does not leave any strong chemical smells instead leaves my hair very soft and shine. I'll continue buying it until I decide not to cover my grey hair anymore. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Really like thisI love this idea keep up the good work 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Custom hair colorMade a change. Great results. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great colorMy colorist worked with me to get it just right and I love the color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |