|
Color Set
|
66,655 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Customer hair colorIt seems to work out just fine and can make changes 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
Perfect ColorMost box colors darken my hair for a few days and then it lightens up and fades to gray in just a couple of weeks. My hair is usually dry and hard to comb through for a few days after, also. With eSalon custom color, my hair was and is soft all the way through the process. I admit that this is my first time, so I'm waiting to see how long the gray coverage lasts, but I think I've found a new color company!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
greatIt covered all the grey and it lasted longer. Great product 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
HappyMy last order came in damaged I sent an email and it was taken care of right away with hassle no problem very nice. I like that I can adjust the color and still get what I want 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
Ehhh.The color doesn't stay long and it didn't exactly meet my expectations. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHeidi- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not for meThe only reason I gave this product 1 star was for the nice packaging. I originally asked for a certain color and left detailed information about how my hair pulls reds & golds and upon review it was changed by a color specialist to something different to better suit me. I followed all instructions and did the application and noticed that within about 7 minutes the color started looking really dark and much different then what it would normally look like when getting it colored with my preferred product. I immediately started to wash it. When it was all washed out it looked all dark auburn. After I dried it it was clearly a dark red. I almost fainted. Now I have to wait a few weeks to have it fixed. It is such a drastic change from what I was before ( medium blonde). It makes me look sick as I am also very fair in complexion. I am not happy with the outcome at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLinda - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Just not covering my grayThis has been a problem the last two times using eSalon. The first time I thought maybe I got some of the skin protection on my hair. This last time I was very careful not to. And the very next day my temples were still gray. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosDeena - We’re sorry to hear that your hair color faded faster than you expected. We have placed a free order credit on your account, so we can adjust your next order for better coverage. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not what I expectedThis was WAY TOO DARK. It said on the instructions : for best results do not apply to already colored hair. WHAT?? I told them that I had already colored my hair. I'm not happy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLisa - We apologize for any confusion. Per your Personalized Instructions, you were not to apply your roots bottle to any previously-colored hair, and your gloss was to be applied on your previously colored hair. We see that you reached out to your colorist about your results and we sent you a free reformulation, per our Satisfaction Guarantee. Your experience is important to us, and we look forward to your feedback on the adjustments we made. |
Nice natural colour but didn't cover the greys very wellNeeded to cover the greys more apart from that it was a nice colour. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMac2014 - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Perfect color.I love the fact they have a pro making a special color just for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |