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To darkI had asked for a little more brown as the gray grabbed a lot of red but this was way to dark, I would rather go back to the lighter redder color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobin - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Color did not lastThe color was easy to use and the process simple. However, the color did not last and my gray started to come through in only 2 weeks. This color is obviously not going to work on my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLoreen - We’re sorry that your hair color did not offer the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better gray coverage and longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Something has changedI have been very pleased with the color of my custom hair color for over a year. However, the last 3 times that I have colored my hair, it feels awful when I'm washing it out. It feels like wax was dumped on my head and it won't rinse out. My hair feels like rubber. I have to shampoo it twice to soften it. It was perfect. I'm not sure why this is happening. The color is still turning out exactly how I want. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
dont like how look my hairI need to buy other tint to fix the problem with this product is terrible 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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You've got to try this product!I've enjoyed eSalon custom hair color for over a year and recently decided to make a change in my color. I sent a short, simple email to my colorist explaining what I'd like to have. The color I received was exactly was I was hoping for!! I love the results and I love this product!!! Thank you eSalon and Colorist!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Nice redIt started out a little later than I liked right after the application( more on the light side of Auburn) and turned into a really nice coppery color with a little bit of goldthe next day. Good job. The color also seems to last nicely and you were very responsive to my previous comments to change my color. Thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Hair colorI really love this product! The color is beautiful and I really like that my hair didn't feel like straw after using it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Loved it!I love the color, and how soft and shiny my hair turned out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Perfect!I had quite a bit of grey that had grown out and this worked great!! I had never colored my own hair prior to this. This was simple and the instructions were clear. Will definitely do again!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I like the way I lookMy color was spot on; exactly what I wanted. Kudos to my colorist! Application was easy. I appreciated the tools that came with my original order. The clips, brush, and bowl really were quite helpful for my sister who applied the product to my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |