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Color Set
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66,689 Verificado Comentarios de clientes |
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I really like the productThis is the second month that I have used eSalon's color and I really like it. The packaging is convenient, they give you everything you need and the color turned out really well. The only thing I don't love about it is the price. I've been doing my own color and getting products from the beauty supply store for years and eSalon's price is double what I pay there. I would have given 5 stars otherwise. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not happyThe dye did not suit my hair and 2 weeks ago I asked you to cancel any further orders, If any arrive I will not pay, sorry, yet again you are sending out to me another dye, I asked you to cancel it last month but you still sent it, I used it and once again the product did not suit my hair it made my hair feel like it was covered in lard and I rinsed it thoroughly and shampood and conditioned it as well, it felt so awful I had to shampoo it again twice to get rid ofvthe lardy effect on ex I receive it I will send it straight back to you Linda sutton 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - We’re sorry that you were unsatisfied with the eSalon experience and that your color made your hair feel like lard. Since you were unhappy with your results, we have reached out to you and refunded your unwanted orders per our Satisfaction Guarantee. We apologize for any inconvenience. |
Somewhat SatisfiedI really like the quality of the hair color but was not happy with the color. I requested violet and my hair turned out dark brown with almost no hint of purple whatsoever. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristina - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, it appears we have reached out to you to discuss your hair color, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
My poor hair!The packaging is beautiful and I love the personalization aspect. Unfortunately, this product dried my hair out so bad that I've had to do two Opalex treatments and my hair still isn't back to normal moisture. Bummed and out over $300 :-( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Color wasnt quite what I feel I describedI love the idea of this, I was really excited to try it. I think though that either I am bad at describing what I want, or they just were not able to make it in a bottle. I want a vibrant copper red- similar to what my natural hair color was as a child. I even included a picture of my 4 year old son, as he has my hair color (well before I got old and it all faded). The color I received was more blondish, dull and faded in like 6 days. I am considering trying again but I am nervous and may go back to a salon:( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYell - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
UnsatisfiedI usually love my hair color but this time my hair turned out very heavy & oily, I tried washing several times, it was gross and is hard to style. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We’re sorry that you were unsatisfied with your custom color. Since you were unhappy with your results, we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Still a little too darkWould like a little lighter 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not happyIt was still way to dark, and it didn't cover my grays 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAdriana - We are sorry to hear that your hair color turned out darker than you expected and didn't cover your gray. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
To darkI had asked for a little more brown as the gray grabbed a lot of red but this was way to dark, I would rather go back to the lighter redder color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobin - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Color did not lastThe color was easy to use and the process simple. However, the color did not last and my gray started to come through in only 2 weeks. This color is obviously not going to work on my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLoreen - We’re sorry that your hair color did not offer the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better gray coverage and longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |