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Color Set
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66,655 Verificado Comentarios de clientes |
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Roots were TERRIBLE! NO GREY COVERAGE!I am beyond angry and upset with my experience! It said total grey coverage and I can plan as day STILL see greys and it didn't seem to do ANYTHING to my roots. The only good thing was the bottom color! Will not recommend to other! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosApril- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover graysLet me start by saying I really like the overall color I received. Instructions were easy to follow, I have a short bob at the moment as I am growing out a pixie so a do it yourself color was not difficult. I have a small amount of grays up front and along my part and the color did not cover the grays at all. I am very disappointed. I also am noticing my scalp is a little irritated following using this product. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAllysia- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Great color but didn't last longI loved the color reformulation results but the roots washed out pretty quickly. I would have to do it twice as often to keep my hair looking best. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristina- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
DisappointedI feel like you got it backwards my roots are lighter then my hair and yes I did follow the directions and I wanted more red in my hair 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRita- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color & Tint RinseEsalon Color Team was spot on in getting my color correct but the product made my scalp itch & broke my hair. To be fair, my stylist also had trouble with products. She had to try several before she found one I could tolerate. Now that the quarantine has lifted I’m going back to my stylist for a good cut, hair Conditioner treatment & her artsy way of coloring. She doesn’t just put color on but adds different colors like golds & coppers on individual strands. It comes out beautiful & I would have to buy several different kits to do what she did, if I could do it Evenly. So eSalon if your product didn’t itch or break my hair, I might stay with you But I also like all the “tricks“ my stylist does to add shine & pizazz to my hair. I get far more compliments when she does my hair than when I do it!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRita - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Dark HairMy hair is a light brown, and the color came out medium brown, I was hoping for a dark blonde. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPamela- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
colorDid not use . Too much brass. Waiting for new color. Hope it works. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Updated reviewJust received my first kit and tried it out.... I was very hesitant because I hadn’t had my hair colored in years and have never done it myself. I LOVE it!! I hope it stays this way..... so soft and shiny and the color is perfect. Fingers crossed..... update- received second kit and it’s been a total disaster! My hair is beyond brittle and dull and now I lose color every time I shampoo..... even though I am using the same eSalon shampoo and conditioner as before. I even have hair breakage from the slight color overlap. Will be canceling...... 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
the adjustment was too orangeI had asked for a little more copper but it looks more orange than copper. The formula will need to be adjusted before my next shipment. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMargaret- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
colour didn't seem the same as last timethe colour didn't seem as red/chestnut as last time and hasn't lasted as well. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCaroline H. - Thank you for your feedback. We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |