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Custom Color Set
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66,689 Verified Client Reviews |
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Was okColor didn't last long.. it was more black than purplish then started to turn red as it faded 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRaul - We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation. |
Bad hair color for meI was expecting an auburn red and got an auburn brown. The color was way to dark for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMartina - We’re sorry that your hair color came out darker than you expected. We've reviewed your account and see that your colorist received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to deliver results to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Did not cover grayThe root color was too dark and the golden color was not different enough. I can count the gray hair on my head and can count every one of them just after coloring. The color did not color my gray even though I started with those when applying color and left the color on for a few more min than instructed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We apologize that you were unhappy with the gray coverage of your hair color formulation. We've reached out to you to see how we can best assist you, per our Satisfaction Guarantee. Again, we're sorry that you were disappointed and hope to hear from you soon. |
DisappointedI dont know what happened but my color was a little too light this time. I did my roots as always and they came out a little transparent- a little golden instead of medium brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCamille - We’re sorry that your color was too light. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Red!The last 2 times I've colored it didn't tone down the red that emerges. The first time I colored, I was so excited, the color was perfect. So, not sure what happend the last 2??? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeeDee - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Can't get the Color RightThis is the fifth time now that I have worked with your stylists to adjust the color and again, it's just not right. Although I'm told that it's now the lightest medium blonde, it still comes out too dark. Only begins to lighten a bit after about 4-5 washes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPeggy - We're sorry to hear that your hair color orders turned out darker than you expected. We see that you've recently worked with your colorist to craft a new formulation designed to better suit your needs. We hope to hear your feedback on this new shade soon! |
Will try a different color next timeNot sure if it this specific color or maybe i should got darker, but my grey wasnt fully covered at roots... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
great colour,leaves a lovely glossy finish, hear is left feeling healthy 0 of 0 people found this review helpful. Did you? |
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So far, so goodI really don't have any complaints with my current hair color. I've been using it for quite some time now and i am very comfortable with the results. thanks 0 of 0 people found this review helpful. Did you? |
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Custom colorThe adjusted color is perfect!!! the color stays much longer than my cheap store bought brand. I do not have to color my hair as soon. Because I have a natural wave to my short hair, as the color grows out it looks like I have highlighted my color...TY 0 of 0 people found this review helpful. Did you? |