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Color Set
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66,713 Verificado Comentarios de clientes |
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After 3 years, I give up on eSalon.I have tried for 3 years to get eSalon to tone down the hair color so that my hair doesn't look red when I dye it. My hair has never been red, or even slightly reddish. Every single order has been followed up with a note to them that the dye turns my hair red. I give up! I don't have this problem at all when I buy Medium Ash Blonde from the drug store. I really wanted to make this work, or I wouldn't have tried for so long. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarilyn - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
I simply love it!It's a alittle messy when do it at home by myself, but worth it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great red!I do like this red but I want redder. The color is very even and you can look at my hair and say "Yep, she's a red-head" so I've obviously gotten away from the boring brown finally. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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BrushYou should supply a brush in every order that you ship out. You can not keep the used one over. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Last deliveryIts not covering for a long period of time maybe 2 wks. I use a sulfate free shampoo. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCasey - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Doesn't last longIt did not last any longer than store color, I thought maybe it would 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShirley - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Color reviewColor too dark. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebi - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Hair colorIlke the color but the grays start to show after one week. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelisa - Thank you for your feedback. We apologize that you were unsatisfied with the gray coverage in your custom hair color and left a note for your next order. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Popping redThe color is beautiful but I want a richer Red. I don't like that the color starts looking brassy, just a bright, rich red. Thank you. Mary Lou 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Love itIt's the perfect match 0 de 0 personas encontraron este comentario útil. ¿Y tú? |