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Color Set
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66,655 Verificado Comentarios de clientes |
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Didn't really like the lighter colorWent a little lighter and it didn't seem to cover the grey 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Doesn't seem to last long.Seems like after first wash color fades and hair is dryer. I plan on canceling this month. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTrina- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Strong smellI asked for light golden brown and still get brown It’s smells strong 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEvelyn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Too orangeI was a redhead before I went gray. I’m platinum gray. I need to,lean towards ash. The color I got was too orange. I wanted a variation of colors just a little darker. I just picked the wrong color. My fault. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiane - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color was not rightI asked for my money to be refunded after 3 attempts of not getting my color right. The company stated money back guarantee but that still hasn't happened after sending the request over a month ago. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color too darkI have light brown hair, the last color was medium brown wayyyyy too dark. I’m frustrated 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
2 weeks later and my greys are visibleOriginally I was super happy with the results but after 2 weeks and 1 day (approximately 5 washes) my greys are back 😔 I don’t understand because I followed the directions and the coverage was good initially. I purchased permanent color in dark ash brown 😔 I’m basically disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMiranda- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Did't work for meI was so excited to color my hair and see new changes. unfortunately, this is not for me cuz I don't see any color change to my hair. My hair still looks the same. Apart from the disappointment of the expected result, I love it's the smell and the quality of all the products. Usually, my hair falls during coloring but I saw less hair fall this time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDrashti- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Could be betterThis was my second time using e-color. The first time my color was great. This time, the color was ok and I was still left with all the greys at the top of my crown. Not sure if I would go with this again. Very disappointed after the mess and time it took. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTrisha- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
No thanksWanting to try this during Covid I was sorely disappointed. I asked to speak with a colorist before ordering and was told I had to place an order first. Ok. After placing my order with the exact color levels my stylist uses with the exact ratio and submitting a photo I reached out to a colorist. I was assured there would be no problem. I was notified of my color formulation and the ratio was off with too much brown. I called again. I have red hair and they were sending me 75% brown and 25% red. The colorist I spoke with exclaimed, "oh, you want it more red". Did anyone look at my pic or read my requests? I tried the color anyway as I was desperate. Thank God I only colored a small test piece. Mud brown with no gray coverage. My hair would have been ruined with no way to get to my salon and have color correction, let alone the damage done to my hair. I made another call. Instead of refunding my money they offered a credit for more hair color. Thanks, but no thanks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |