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Color Set
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66,655 Verificado Comentarios de clientes |
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I like my product,,Customer service is horrible. My questions do not get answered or I receive a response that does not answer the question asked. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDanelle - We’re truly sorry that our communication did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Nicht zufriedenLeider bin ich immer noch nicht mit der Farbe zufrieden. Es ist noch ein Rotschimmet drin, der nicht schön ist 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSilke Ellen U. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |
So thick it would not come out of the bottleExtremely disappointed with this. This was my 2nd shipment of this color, and this time it was super thick. It would not come out of the bottle! Had to take the top off to apply it. So thick it did not cover my head. My hair got so tangled afterwards that it took me hours to comb out the knots. Extremely disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I thought they can help me..Not satisfied for my hair color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarilis - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not enough copperColor turned out more brown than copper, and as a natural red head looking to enhance my color, I was disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Difficult to useInstructions were very difficult to follow, color was not what I expected 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCrystal - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
My roots are 2-3 shades darker red than my ends.My hair is two separate colors. I’ve never had this issue with a boxed color. This is my first time trying esalon. My hair from the ears down is a bright red and the roots are a dark red. Not the look I was going for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynne - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Not happyI have asked that my color be changed, I’ve sent photos of my hair the color I want and you keep sending me a darker color. My hair color is red NOT burgundy and MORE brownish color at that. Please Please Please get my color correct or you’re loosing this customer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShelia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Couleur top mais ne couvre pas les cheveux blancsLa couleur faite sur mesure pour moi est magnifique et je l’ai adoré Malheureusement après le premier lavage mes cheveux blancs sont réapparus et pourtant j’avais suivi à la lettre les instructions Dommage je ne commanderai pas à nouveau 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSonia M. - Merci beaucoup pour votre commentaire ! Nous sommes sincèrement désolés d'apprendre que vous ayez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous, c'est pourquoi nous allons vous contacter par email afin de trouver une solution. |
Easy to use, but grays popped out about 3 weeks later.The kit was easy to use, color was rich and glossy. My only issue is my grays are very visible again within 2-3 weeks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSheena - Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |