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Color Set
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66,689 Verificado Comentarios de clientes |
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DéceptionCouleur trop foncée et néanmoins insuffisament couvrante. Déçue, je ne recommanderai pas. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarie-Anne H. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration ne vous ont pas satisfaite. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous allons vous contacter afin de remédier à cette situation, veuillez consulter vos emails pour plus d'information. |
First colourThe colour was nice, but I asked for no red undertones and the result I a VERY red undertone, even a little mahogany. So that was little disappointing. But feels like a good quality product and the colour is nice so will continue to order more 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaisa O. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Still too darkThe colour still just looks mostly black. Still not even close to warm mahogany brown or deep chestnut brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMB- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Need more grey coverageDidnt cover grey 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Allergic reactionColor was fine but I had an allergic reaction to the dye which caused my eyes to swell shut and made me break out in hives for a week. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Roots didn't match endsBeautiful packaging and excellent instructions and very helpful customer service but still not convinced as I haven't managed to get a colour I'm happy with. I have received 3 colours to date... first was too dark, next was red (no clue why... none of my feedback suggested I wanted red), latest colour seems like it will be nice but when applied the roots did not match the ends ( although it included both roots and ends colours) -- I'm going to give this one more try with my next colour and then decide if its worth continuing 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElaine W. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Root coverage not as goodThis color result hasn't been as complete as previous experiences. I'm disappointed and followed instructions as in the past. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTerese- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not what I was looking for, Highly disappointedFirst things first, I have colored my own hair dozens of time is the past so I am confident in my ability to make sure every thing is fully saturated. I have natural red hair which in and of itself is difficult to color, so I chose to go much darker than my natural color. The color I attempted to achieve was supposed to be dark brown and have violet highlights in the sunlight. I got the dark brown, mostly! There are some areas where there is no difference from before I dyed. The most noticeable is on the top and the front. I am absolutely certain I fully saturated that area as it is the easiest part to reach. I have also noticed there is still a lot of red throughout the length. I am getting used to the color differences and I will admit that the red coming through doesn't look absolutely terrible. Now as far as the violet color, totally absent! There is absolutely no violet or purple in my color at all. I first noticed the absence of violet the day I colored and I figured it is a new color and it may take a couple days to really be able to see it. Well 3 days and 3 washings later I still have no violet, but I do have a head chuck full of dark brown (almost black) and auburn hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarrie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not itI wanted more of a red and that's not what I got at all 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelody- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
The fading is for realI really hoped that esalon would have worked out for me. I have metastatic breast cancer and because of the pandemic this was such a convenient way to get hair dye. The color was great but only for about a week. At first I thought that maybe it was because it was virgin hair (this was my first dye job post chemo), but after 3 kits the color still faded despite me using their tint rinse and color safe shampoo. I’d dye it and have the most beautiful chestnut brown hair and after a few washes I looked like Donald Trump. Horrible. Blah. Such a bummer. So I’m back to going to Sally’s and mixing my own color. If they ever fix the fading issues, I’ll be back. I really did like the service. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |