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Color Set
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66,637 Verificado Comentarios de clientes |
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not liking the colorNot liking the color outcome. Looks blah and not covering the grays well 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I had wantedI wanted a blond. The color turned out a very dark blond almost a light brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAddie- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
No ChangeMy hair color did not change. I followed the instructions and my hair color is still black 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't like colorThe color came out an odd shade of dark blond. More like dirty dishwater blond. I have a lot of white hair especially around my face.It didn;t cover the white very well' 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Not much different from drugstore box dyePros: Delivered to my door quickly Plenty of product Easy to follow directions Cons: I HATE the color!! I did my best to select the proper color. I made sure to include in my email with the colorist that I didn’t want ANY red tones in my hair but unfortunately that’s exactly what happened. My hair looks terrible. I’m so disappointed with the color. This is the same result I get when buying $6.00 box dye. I was hopeful that by taking the quiz I would have better luck selecting a brown color with NO red tones. No such luck... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHayley- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process. |
Not covering the grey roots very wellThis is the 2nd month where my grey coverage has not been good enough. I thought I may have made a mistake the 1st time, but this time I made sure my roots around my face had color - double checked. I still have spots of grey patches. When it is around your face, it is not ok. It is so noticeable! I love the color, but not so much that I want to live with grey spots... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Im not at all satisfiedI'm sorry but I'm nit happy eith this product. I didn't get enough coverage over gray. So I want to cancel my subscription. Thank You Belkys Nardo 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBelkys- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Just not for meThe formula is so thick! I've tried two different colors and neither worked for me. My hair was dry with no shine afterwards both times. Never got that "just colored" feeling! I have a friend who had great results, so I don't know. I hate the step of adding water to the bottle and using it in the shower. Not sure that does anything but create a big mess. Thanks but no thanks! Maybe add an oil or something that benefits the hair, because all I got was extra work reconditioning my hair. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTerri- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Doesn't last or cover greysI wanted this to be the solution for my hair needs but it fell short. I adjusted my formula from the first round which was a semi-permanent to achieve a medium brown with a permanent dye to cover my greys. It still didn't REALLY cover my greys, they were still a bit lighter than the other hairs and after a month my hair color seems to have faded completely. I used to get my hair colored every three months and with this formula I would have to do it about once a month. Doesn't seem like I'd actually be saving any money in the long run, plus it's a lot more work to do it and make sure I'm not getting dye all over my bathoom. I will say the colorist were very accessible and worked hard to make sure our communication was getting the right tone down. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLauren - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Most recent color treatment was flawedMost recent color treatment was flawed. I’ve been quite pleased with this product. The color is layered and does not look like most box color sets It does however leave my hair feeling dry. The most recent application was far less viscous than the previous ones and rinsed out after the first shampoo. I was disappointed and exasperated as your coloring is such a tedious process. I feel I received all the damage of the treatment without the color itself and will need to redo the whole process. As I do not have a back up coloring sad I will need to go to a salon and pay three times the money. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBernadette- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |