|
Color Set
|
66,637 Verificado Comentarios de clientes |
|
Ordenar por: |
|
WRONG COLORso unhappy with my last color! I asked for a shade lighter than my last color and it was several shades darker. It was a super dark brown and very unflattering. I have been washing my hair nonstop to try to fade out the dark brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKathleen- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Was supposed to Ashy...not orange!My hair is ORANGE. It is awful! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosDeanna- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color is too darkI normally take a 7.40 color but my first order turned out too dark for me :-(. How can I adjust if I usually use a 7.40? Aren't these color numbers universal no matter what brand you use? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosNikki V. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color DifferenceFor some reason the result I achieved from the second order was different from the first order although I had not requested any changes to the formula. I loved the first order color but did not like the second order. The second order did not even cover the gray as well as the first order. I don't know what happened - maybe my hair is going through some hormonal issue. But, I want to say again that I loved the lush dark brown result I received from the first order. The second result was more reddish. I'm holding off on coloring for a while - gonna let the gray just grow in. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKathleen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color didn't grab...I followed all instructions carefully. The color was applied evenly and thoroughly. However, my white hairs really didn't pick up the color like I would have expected. Have had better results with box dye. I might be willing to give it another try leaving it on roots longer than recommended. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Completely wrong product from what I requestedI have requested a coloring product in the bleaching section of the initial consultation. I have asked to go from very dark blonde to a very pale beige Scandinavian blonde. I specifically said I don not want any color with red and yellow tones to it. Before sending out the product I’ve received an email that different product was being sent to me that will suit me better. Once the product was received I’ve noticed that no bleach or lightening agent was included and that the developer was only 15 %. Even 20 % developer never worked in the past. This was on Friday midday I’ve colored my hair to a horrible orange result. I was justifiably upset and have been trying to contact the company continuously since. As I write this it’s Monday evening and nobody has bothered to contact me as of yet. I am upset and disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosDaniel- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nothing...So I colored my hair, followed the instructions to the letter. It looked exactly the same. The only difference was it felt a bit more dry. Now a week later and I have half an inch of gray showing so what little bit may have stuck washed out in one wash. I only wash weekly and with color safe products. The tinted shampoo did more in three minutes than the entire color process and added a slight red tint. Not worth the process, time or money unfortunately. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosRegina- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't cover my graysI loved the packaging and all the supplies it came with so I had high hopes. I have grays that are silver and shiny so hard to cover. This color did not fully cover the grays and I did follow the instructions fully. It did however blend them in nicely at least. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAmanda- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Won’t cover my graysI’ve tried a couple different shades with this company and have had zero luck covering grays. The colors are great they just won’t color the gray. I don’t believe this company is going to work for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHeather- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Two different colours on my hairI bought esalon as I was very impressed with the amount of research they done but when I'd finished colouring my hair and blow dried it my roots were 5 shades lighter than the rest of my hair , my hair looks stupid , I have to tie it up in a bun so no one sees the colour of my roots , major disappointment 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMargaret L. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |