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Color Set
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66,637 Verificado Comentarios de clientes |
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Disappointed with the colour changeDear All, since quite some time I am disappointed with my colour. As aging the ordered colour is too dark and therefore it makes me look much older. Texting with my colourist has not been very helpfull. I stuck with the colour "dark brown 20 gold" sometimes like that, sometimes with the remark "lighter". The change is hardly to see.. When I explained in texting..., that the colour is too dark, I get the respond : other is not possible. Why? I dont understand that. You marketing with the image you would mix the colour everytime individually (btw: who buys that?) nevertheless it is not possible to adopt my colour to my needs. Here is what I need: an overview of brown colours possible! please send it to me or put it up on your page. Are you only offering dark brown? no so please give me some options to choose. I had ( 2019?) received once the proper colour, but the order history doesn ´t show. Please step into that and help me to get my truely individuall brown with a golden shimmer as requestetd ( or as advertized). I am afraid its a question of communicating...you are the experts 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnnette G. - Thank you for taking the time to share your feedback with us. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not satisfiedThe color was not what I expected, I will not be moving forward with future orders 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarole- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
~The Silver SlayerI’ve never heard of eSalon before my dear friend heard me complaining that my silver strands that now highlight my hair, would not hold over the counter color. She told me to try this product. She assured me that I would love it. My friend was right. eSalon was able to hide that silver that was glistening in my hair. The only complaint that I have with the product was it was a wee bit dark for my liking. That being said, I am certain it was due to me choosing the wrong hair coloring initially. I sent in a new photo of myself from the summer. I do hope that the hair specialist can match the color of my summer hair better than I could choose for myself. Either way, I am completely done with using over the counter color. I am now a eSalon gal! Thank you so much for helping me hide my well earned silver! Women NEVER looked distinguished. We just look OLD!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElyse - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Light brown from esalon is a dark-black colorFor my initial order I selected a dark brown color with ash tone. When I applied it to my colored hair which at that time was a medium-light brown color, my hair turn out black. I contacted my colorist and she suggested to just let it fall out with the washes or to apply a hair color remover. I applied the color remover as I hated how the black color looked on me. Once the black color was out, I contacted my colorist to get a lighter brown color. I applied the light brown to my hair and to my surprise it was another black color. Now my hair is dry and black. I hate it so much, but I am not going to put it through another color remover treatment. I am not sure if esalon knows what a light brown color looks like or if the colorist just didn’t give me the right color. Either way, I cancelled the service as I had the worst luck ever 😭 I will upload a pic of my dark hair but I don’t see an option here. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Still not happy with the tone/shine color of my hairIn the light (daylight or fluorescent) it shines tawny with almost a yellow tone. I am still hoping for a colde, almost blue-ish tone, more purple. I know this is hard to achieve with just hair dye. I'm just not too keen on the color my hair turns in the sunlight. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShannon- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
This was just not or me.This is not for me. DONOT charge my card for any of your product. My card has a charge that was not authorized. Cancel that order and return funds back on my card. I have left a detailed message on the voice mail. I would like my card information deleted from your system. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRere- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Crap color for too much moneyI tried this brand three separate times. Three. And ever single time the product either didn’t come out dark at all or didn’t even stick to my hair. I followed the instructions to a T. And nothing. They also refused to refund me even after I insisted multiple times. Hands down will never ever refer their product to anyone. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSamantha- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not sure what happened!Didn’t cover my grays! Previous formulas covered my gray roots but it did not work this time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEileen- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Received product damagedPackage crushed during transit, causing developer to spread on to the other products and not be able to utilize the color system. Would like to postpone all future orders. At this time. Until shipping problems can be resolved and a replacement can be made. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrenda- We're truly sorry that your Color Kit arrived damaged. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
WRONG COLORso unhappy with my last color! I asked for a shade lighter than my last color and it was several shades darker. It was a super dark brown and very unflattering. I have been washing my hair nonstop to try to fade out the dark brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathleen- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |