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Color Set
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66,655 Verificado Comentarios de clientes |
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CouleurJe vous ai envoyé le résultat de ma couleur .. je suis à moitié satisfaite car pour les longueurs j ai dilué la coloration avec de l eau puis appliqué très peu de tps en comparaison des racines. Du coup la couleur des longueurs n’est pas belle et ma fille me dit qu il y a des reflets verts kaki ... et l ensemble n’est pas très “chaud”. J ai vu ds le détail qu’il y a un petit pourcentage de “cendré”. Que me conseillez vous ? Déjà sur les 2 photos il y a une différence de ton - je prefere la 1ere photo (même si les 2 photos ont été prise à 3’ d’intervalle. J'ai fait ma couleur le 18 novembre et j'ai lavé 1 fois mes cheveux avec le shampoing acheté sur votre site 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaurent M. - Merci d'avoir partagé votre expérience avec nous. Nous sommes désolés d'apprendre que notre couleur n'a pas tout à fait répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit ! Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
Personalized but didn't work for my gray hairI do like the color, but it didn't do great coverage for my gray hairs 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCandice- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Grays are backGrays are back too soon 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAna- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Was disappointed in outcome...Took well in scalp,, my new growth now its gray, w redish blonde , but however the full shaft unchanged.Dark brown so I am a mess. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberly- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
ColorI was very embarrassed by the colors of my hair. The roots were much lighter than the ends. I would hope you could have made a change 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDavida- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Ne couvre pas les cheveux blancsUniformise la couleur dans l’ensemble mais ne couvre pas les cheveux blancs 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmilie K. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration n'a pas totalement répondue à vos besoins. Notre garantie eSalon Coloration heureuse est primordiale pour nous, c'est pourquoi nous allons revenir vers vous par email afin de remédier à la situation. Veuillez vérifier vos emails pour plus d'information. |
DissatisfiedThe color was okay, honestly not much different than I had been using before. This made my scalp sensitive and itchy for a few days and it didn't really cover many of my grays! So very disappointed and dissatisfied. I had many high hopes especially when your advertisement was so selling about how it covers stubborn grays and the color was specified to my individual liking etc. Not very impressed with the results at all. It wasn't the worst, but wasn't spectacular either. I dyed my hair on 10/31/20 and my grays (the ones that were covered) were already surfacing by the following week! And the grays that were covered were noticeably lighter than the rest of my hair. I don't have a significant amount of grays, however it's enough to see when they grow out. I sold your product to my sister as well (prior to me using my at that time), she had the same results, Itching scalp and grays not completely covered and others surfacing within a week. Wish I could get my money back that I paid for this product because I am honestly very unhappy with the results and the quality I have received from using your product. Thank you! Malissa Lopez 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMalissa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Wrong colorsI wanted 🖤 with a 💜 under tone. So when I move in light it looks 💜. I must have confused myself upon choose the color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDavre- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color washed outMy hair is not the color I wanted. Never was, washed out immediately after. Severely disappointed, do not want anymore color if this is the case 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmber- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Root ColorMy roots came out dark brown even though color said light blonde ash. Please stop orders 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracey- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |