|
Color Set
|
66,615 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Not color I asked for!Wanted a lighter color and instead I got almost a black hair color so since I was told by your company that you couldn’t provide what I asked for I deleted my account! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosDawn - Thank you for your review. We are sorry to hear that your color formulation came out darker than you were expecting and that, at the moment, we can't craft your dream shade. We are always working on new things, so feel free to reach us out at any moment, we'll be happy to discuss your color further and see what we can do for you! |
Color still not rightI wanted to cover my gray, but for the 2nd time the color is too dark and too yellow. Much darker than my natural shade. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosEllen - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right! |
Not the right colorThe color was beautiful but again I had the solution adjusted and it still wasn’t a ashy color I asked for it has a reddish tone still pulling 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLois- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not long lastingColor looks really good at first but after 3-4 washes it fades and does not look good anymore. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I thoughtNot what I thought...didn't last as long as previous colors I got from you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosTara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not so greatI got this adjustment order and i still saw some light brassiness and some of the grays were not covered completely. The instructions said to leave it on for 40mins, and i left it for 50 mins just in case. Overall not at all happy with this color, I already called and made an adjustment. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosShruthi - We are sorry that you weren't satisfied with the result of your hair color, and we hope you will love your new formulation! Please let us know if there is anything else we can do to help! |
GreyI am happy with the color, I am just upset it does not color my grey hair like I was hoping. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKim - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hate itI originally had blond hair and i told the salon specialists that my hair has alot of red in it when i color it at first i dont like it orange!! I ordered a pearl blonde and the picture was close to my color...but the color i got was an orange color! And all my blonde is gone, its aweful😞 not happy at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJaicee- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process. |
Nice color and easy to apply.Covered grey for only one week and then washed out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLeslie- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Too darkI ordered ash brown, got dark brown almost black. I hate it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosChristina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |