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Color Set
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66,591 Verificado Comentarios de clientes |
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not happy with results, have to go to professional to fixafter using this kit, my hair looks red. It was supposed to lighten my color, but the results darkened areas and changed the tone of my hair. I was expecting lighter roots and blonder hair, not brown/red tint. I do not want to try again, I would rather just go to a professional and spend the extra money. I do not want to sound rude as I am sure custom color sets work great for many others, but from my personal experience, I do not like the results. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJuliana- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Zero StarsHORRIBLE Experience. Color arrived and it came out way too dark. Zero shine. They offered free color with an adjustment to the formula. My communications on the formula went unanswered. Then the day it was to ship, instead of shipping they sent me an email trying to get me to buy more. I saw the email DAYS later when I went to find out where my color shipment was. I responded and they shipped my order. They only gave me root color and the highlight kit I agreed to buy. Don’t need that because now I only have root color. This entire experience has been horrific. Now I’ll need to find a new company to try. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color washed out.Color washed out on the second shampoo. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCynthia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair color was not what I asked forI sent a picture of myself with golden strawberry blond hair. Explained that I wanted the same color but maybe even lighter/brighter. I received my custom color, used it and my hair is now auborn and much darker than I wanted. I was also sent and charged for an additional color set that I will not use because this color is too dark. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
a/S DE LA COULEURc'est mieux mais pas assez blond sa tire plutôt sur le roux je pense que je vais en rester là car je n'utilise pas la totalité est c'est perdu est depuis je perd beaucoup mes cheveux je vous remercie mme bourgeot 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosjacqueline B. - Merci de nous avoir contactés. Nous sommes sincèrement désolés d'apprendre que notre coloration n'a pas répondu à vos attentes. Nous tenons à votre satisfaction, nous allons donc revenir vers vous par email afin de vous aider au mieux. Veuillez vérifier vos e-mails pour plus d'information. |
Color didn't HoldThe customer service provided was impeccable, however my color washed out in a week. I followed the directions to a tee too 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Still Not What I WantThis colur stil isn't working for me. So I will be cancelling ny subcription 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJan B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
BrassyI probably put color on wrong though. I do want to return to my 1st ever color you mixed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSonya- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
ColorI dislike the dark blonde color. It is too dark, it is more brown than blonde. Do not send that color again. Please cancel till you hear from me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not consistent over timeI had a pretty annoying experience that my last color made my roots a visibly different color - you could even see the line same as when my roots grown in -just a different color red. This is after I had been using eSalon color with no changes for a while, so it was especially upsetting not to have a consistent experience. The response from customer service was pretty blah too - yeah, your color hasn't changed, and will be the same next time. No acknowledgement that something clearly happened in the quality control area - I didn't really feel they wanted me to continue as a customer with a response that was short and had a feeling of dismissing me. I've colored my own hair off and on for years, and I have liked eSalon, but it's annoying to feel like I can't trust the same color to be mixed every time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMolly- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! We hope to continue helping you find hair perfection! |