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Color Set
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66,615 Verificado Comentarios de clientes |
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Not enough dyeI went with the color that was suggested for me, knowing id end up going dark on my next shipment, i was ok with trying this then if i wanted dark i could go darker bc once you go dark its harder to lighten up, however, there was not enough dye to cover my whole head, i tried so hard spreading whatever i could, but i have ALOT of highlight patches, and the color is more orangey then brown with a hint of red , im guessing bc of the mahogany in the new color. So my hair is now 3 different colors. I have used esalon in the past and absolutely loved it, so im hoping with my new kit im going to place an order for it will fix the color of my hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSamantha- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
winter colorI think I need to go a little lighter for the winter months, something with golden and copper tones. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVirginia- Thank you for reaching out! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to adjust your next color. Please let us know if there is anything else we can do to help! |
Don't like new formulaUnfortunately I did not care for the new demi perm formula. The gray coverage was not good like previous shipments and I thought it was way too thick and hard to rinse. My skin also had a stinging sensation, wherever it touched....like all over my shoulders since it touched there when rinsing. It just was not a good experience this time. Also bottle #2 was not sealed and leaked everywhere during shipping, so I had to do my whole head with #1 and I didn't like how the color came out, not to mention there wasn't enough. I'll probably give it one more chance. I wish they would change the formula back..... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAshley - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Gray hairWhile the quality of the product is better than regular color box, when it comes to gray hair it doesn't really cover it as expected. This is my second application and the color on the grays was less effective than the first time. I still like the color it turns out in the rest, but not sure if I will continue since it doesn't cover my grays and I have plenty. My whole head is gray/white roots, and they show back up pretty fast. Less than 2 weeks after first color grays were showing up and again...after second application some if them didn't get the color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRoxana- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Hair colorThe color I used did not have enough grey coverage for me. I need to adjust. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnita- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Colour good but..Colour was good but did not fully cover grey. Spoke to esalon and they are adjusting. Very good customer service. Hoping my second try is better. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Black with Blue DyeThe color didn't stay it seemed like it washed out whether the water was cold or hot. It didn't cover any of my greys which is odd on the fact that its black. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDanielle- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Wrong colourI wanted darkest brown. Ended up lighter and red on top. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJacqueline - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too dark and blueI asked for a review of my previous colour as seems to be turning ginger, this last colour is dark and hints of blue I’ve followed product by the instructions given but colour is not what I wanted at all 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Disappointed expectationsI was not convinced, I almost poisoned with the strong smell of ammonia that the product gives off. I had to open the window completely in the middle of winter to be able to finish applying the color to my hair because I was not breathing. I asked for a certain color to change my natural color and I got a different one from the one requested, darker and not at all corresponding to my request (I wanted an ash blonde without reddish reflections). The packaging is nice but the color is really too smelly, I don't know how other people can speak well of it. Very disappointed :-( :-( :-( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValentina C.- We appreciate your feedback here at eSalon! We are so sorry to hear that you have experienced had a disappointing experience during the process and sorry to hear that you felt the color was not the shade you expected. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |