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Color Set
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66,615 Verificado Comentarios de clientes |
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Refund still not processedI called and asked how to return the product. Customer service told me to write "return to sender" on the unopened box. I did this 3 weeks ago and my refund has not been processed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJayne- We are so sorry to hear your refund has not been processed. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not the color I orderedAs a dark blonde, having ordered a color that was specifically selected, by percentages, as dark blonde with a hint of red and a hint of ash, imagine my surprise when I applied what arrived to me and came out a dark, rich reddish brown. When I sent pictures in, the person I interacted with never offered to honor the ‘it’s on us’ guarantee and, when explicitly asked, said that my *next* color would be free. But, after my experience and given the product comes unlabeled viz actual color percentages, why would I trust to repeat this? So, for me, the guarantee is not honored. Color was also ordered as demi/semi permanent, precisely so it would fade after 30ish washes. It did not. Now, almost 3 months later, I still have (now slightly) browner hair than my natural roots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulia- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Turned my hair purpleTurned my hair purple wherever it was grey 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJackie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Expected MoreAlthough the color was very nice, it did not completely cover my gray's. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFrances- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
So disappointing!I ordered my color for my Christmas present. Was super excited to get it, the packaging was so awesome but the product was disappointing. Was suppose to be red, I got a few pink streaks. Looked like I colored my hair with kool-aid!! Went to Walgreens and grabbed some box color to cover up the pink, the box color turned out 100% better than my custom color. Wouldn't recommend this product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSonya- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
On the fenceSo I was really excited to try this product because spending 4 hours at a salon just isn't in the cards for me. I have premature greys that I was hoping to cover up especially around my face. While the colouring did leave my hair softer and shinier than before the colour on the white hair only lasted A few days and the colour is already starting to look brassy and I only did it a few weeks ago. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSara- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
color didn't lastMy previous order was good and the color lasted until I could go to my colorist in person> This was last April I think. I ordered another color set a few weeks ago, used it and the color didn't last at all! I was even more careful in applying it this time to make sure I covered all the gray! It didn't last any longer than 2 weeks. I am very disappointed in the product this time and can't wait until I can go back to my colorist. This was NOT a good product this time! I'm very unhappy with it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJo- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not so greatMy hair is thick and curly. 3a, 3b. I have a copper dye (medium blonde). I didn’t get it colored evenly. The part around the roots is not good. The color itself is good, not too crazy but I had a very hard time sectioning and coloring it. Also this stuff stinks to high heaven. If I could id wear googles and a gas mask to apply it. You’d need to apply outdoors. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Still seeing graysMy last order didn't cover my grays at all like my other orders. I'm very disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeeanne- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I like my Color & Product but terrible Customer ServicesFinally I got the color I have been calling for. The hair color stylist there should be fired! Each time I call she tells me what my real hair color is and will not change the color and what happens to my hair if i lighten it. She is horrible and I want to change to someone else. At this point I am considering closing my account due to customer services and poor delivery of the item. I got my hair color kit in the mail so late and I had to call to find out why it has not been delivered this month. It finally came very late. I like the hair color kit but your services is terrible. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRita- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |