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Color Set
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66,566 Verificado Comentarios de clientes |
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disappointedE Salon has been very helpful and professional to deal with. When I contacted you you were helpful and sent me the lighter color. When I colored my hair last week I still had the same problem. The color was dull and not what I expected. I’m sorry to have to report this. Thank you for your help. Please discontinue my account. Will probably let my color grow in with the gray. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoyce-Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Awful!I am cancelling eSalon. I have been trying it for months leaving it anywhere from 45 min to an hour and no grey coverage. Waste of money!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSherry- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Just okI have bought this product 4 times now. The first time I did it I still had some grey hairs showing so the second and third purchases they adjusted the product just for grey hair. I did the same technique the fourth time last week and it didn't cover up my grey hair again. Not sure why this is if I've been following the instructions the same each time. Also, the product seems to fade away from my scalp quicker than my strands so it ends up looking like a different color by weeks 8-10. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLauren- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
This is so hard to put on!I have never had a harder time doing my hair than with this stuff. You have to do the roots first, then the ends, then rinse and rinse, then shampoo and rinse and then condition and rinse some more. I had color and water all over the kitchen. I usually take a bath after I put on the color and then rinse the color out after I soak for awhile. I couldn't do that because the instructions limit you to exact times and expressly tell you to rinse it out in the shower, so I had to use the kitchen sprayer. What a mess! It tangled my hair so badly that I had to rip huge knots out of the ends of my hair. I hope it didn't entirely damage my hair. It's still wrapped up in a towel while I vent my rage over this terrible product. I have more of this crap, so at least it will be enough for 2 months. Whatever happened to easy in and out? This is a terrible product to apply. I have no idea how it turned out, but it definitely tangled my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPaula- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Good color, horrid service.Placed a hold on my account due to health reasons. They kept trying to pull funds from my bank account. I closed the account and they kept trying to take $ for an entire YEAR afterwards. So many emails, and their Facebook comment employee was as snide as a 14yr old girl having her first menstrual cycle. Hello Madison Reed, good riddance to these idiots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
never receivednever received my order 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura-We truly sorry to hear your order has not arrived! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Lieferung nicht erhaltenIch habe bis heute die Lieferung nicht erhalten. Der Rechnungsbetrag wurde abgebucht. Mehrere Mails wurden nur mit automatischer Mail beantwortet. Hoffe mal dass sich wirklich jemand um die fehlende Lieferung kümmert Ach und [email protected] braucht man nicht zu schreiben kommt auch nur automatische Antwort. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIngrid S. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge. |
Not enough dyeI went with the color that was suggested for me, knowing id end up going dark on my next shipment, i was ok with trying this then if i wanted dark i could go darker bc once you go dark its harder to lighten up, however, there was not enough dye to cover my whole head, i tried so hard spreading whatever i could, but i have ALOT of highlight patches, and the color is more orangey then brown with a hint of red , im guessing bc of the mahogany in the new color. So my hair is now 3 different colors. I have used esalon in the past and absolutely loved it, so im hoping with my new kit im going to place an order for it will fix the color of my hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSamantha- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
winter colorI think I need to go a little lighter for the winter months, something with golden and copper tones. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVirginia- Thank you for reaching out! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to adjust your next color. Please let us know if there is anything else we can do to help! |
Don't like new formulaUnfortunately I did not care for the new demi perm formula. The gray coverage was not good like previous shipments and I thought it was way too thick and hard to rinse. My skin also had a stinging sensation, wherever it touched....like all over my shoulders since it touched there when rinsing. It just was not a good experience this time. Also bottle #2 was not sealed and leaked everywhere during shipping, so I had to do my whole head with #1 and I didn't like how the color came out, not to mention there wasn't enough. I'll probably give it one more chance. I wish they would change the formula back..... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAshley - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |