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Color Set
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66,772 Verificado Comentarios de clientes |
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Didn't even receive enough product for coverageThe match up specifically states "If you are concerned about not having enough color to cover your hair, rest assured that our colorists will review your profile to ensure you have enough color in your first hair color order to ensure your desired results." I chose the long hair picture with the girl who had hair down to the middle of her back. Which, is my length. I got one bottle. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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No better or worse than the product I usually buy over the counterI was expecting something far superior to the product I normally use, however this product is no different. What I didn't like was the smell and also it was virtually impossible to rinse out the shampoo and conditioner. It left my hair looking and feeling like straw and I eventually re-shampooed & conditioned my hair using my own products. The colour was quite nice though. I also don't like the fact that I cannot delete my payment details from my account. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVicki - Thank you for taking the time to send us a review on your experience. We apologize that your results were not totally satisfactory. Also, we were able to erase any payment details on your behalf. We will be reaching out to you shortly to see if there is anything else we could do to remedy this. |
Still not covering my gray for more then 10 daysstill not covering my grays for more then 10 day. I love the ease of your hair color and am willing to give it one last chance but I need to have MUCH better coverage. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
I requested a refundIf you see my profile pic, I'm not happy. My once light brown hair is reddish Brown with brassy red highlights and it did not cover grey hair. I followed instructions to the letter. Shampoo and conditioner was really good but only one application was sent. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVinet - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Poor resultsRemove me from your mailing list and discontinue sending product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Still too darkColor is still too dark Looks a bit brassy this time 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJan - We are sorry that your hair color turned out darker and brassier than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
My first hair colour blended for me.Hi Can I please go back to my first hair colour you picked for me. I think that was a better colour than the one I am currently using. Many thanks. Please acknowledge this review. Pauline. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Perfect match!Unbelievable! Great color match. Live that the best part..is delivered to my home. And I dont have to keep guessing what color matches mine best! Love, love, love it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Lookin' GoodI'm really enjoying the shine and bit of color fun. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Finally!I am very happy to find a product that does what it says. 😄 0 de 0 personas encontraron este comentario útil. ¿Y tú? |