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Color Set
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66,615 Verificado Comentarios de clientes |
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Nicht die Farbe, die ich wollte...Ich hatte mir Mittelbraun Asch als Farbe bestellt, weil ich den Haselnuss-Stich eines "Haartönungs-Unfalls" wieder beheben wollte, der Ansatz war dunkelblond mit weißen Strähnchen nachgewachsen. Nach der (sehr intensiv riechenden) Färbung war dann leider der Ansatz haselnuss-stichig, dafür hatte der Rest einen schönen Aschton... mein Problem hatte sich also auf die 4 cm Ansatz verschoben. Lieber keine weiteren Versuche... 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSylvia S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Trop chimiqueJe sis sortie plusieurs fois de la salle de bain pour respirer tant l'odeur d’ammoniaque était puissante, et j'ai perdu des cheveux. La coloration n'a pas tenue pour autant sur mes cheveux, en plus de ça ! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVirginie F. - Merci de nous avoir contactés. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vont ont déçu. Nous allons revenir par email afin de discuter des résultats qui ne vous ont pas satisfaite et des ajustements à effectuer. Veuillez vérifier votre boîte mail pour plus d'information. |
Too much brassinessThe colorists worked with me on 4 different formulations but I could not get to a color I liked. The grey coverage was the same as I got with grocery store hair color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKarla- We truly apologize that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
too darki was looking for a lighter color for my hair. i have very few highlights left in my hair but need it lighter 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Horrible, fo not recommendDried my hair out. Made my hair feelike straw. Hair still felt like straw even after deep conditioning. Color didn't even last 10 days. My un h of grey out growth looked like I never even applied color. My siser owns her own salon and she has taught me hiw to apply color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaroline - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Love the colorI love the color but I did not feel that it had as good of gray coverage as previous orders 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Did not cover gray wellFirst time using this product. I was very meticulous in following the instruction as my gray overgrowth is driving me crazy. For some unknown readin my left side gray was not covered well! So disappointing! I wanted to make sure it got civered that i did not even use the color guard sent. Tge hair bt my ear is just as if i hadn't used anything. I'll give it one more chance, if it happens again next time, I'm done!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHilda - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Red rootsMy hair color is reddish and brassy and it has ruined my previous blonde color, the roots are so reddish and I’m so unhappy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHannah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
It's OkayI tried the dye twice, it fades quite quickly and the colour didn't take as well as i would have liked. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHarriet M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointedI am very disappointed.. in the color, didn't cover some of the grays.. don't think I will order again.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValynda- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |