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Color Set
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66,591 Verificado Comentarios de clientes |
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Wrong colorMy color was supposed to be a correction to more of a blonde color and it became a dark brown it seems like I'm not getting to the blonde color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRickie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
No change despite wanting to go visibility lighterI selected a colour that was several shades lighter than my hair. The colourist called me and said the shade I picked was too light and she will mix me a golden brown shade. My off black hair isn’t a lighter golden brown at all. In fact, it actually looks slightly darker which is soooo disappointing. I feel like I’ve put chemicals on my hair for nothing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosToni G. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I can't get past the strong odorI'm 52 and have been coloring my hair for many years. This is the first time since the 80s that I used a product with such overwhelming fumes. I felt nauseous after coloring my hair even though I have large well-ventilated bathroom. I'm giving this review 2 stars because I like how the color turned out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Awful experience!I'll admit up front that I have absolutely no talent for coloring hair and haven't done it myself in over 25 yrs. Prior to that I used to use a box dye from the drugstore. It wasn't great, but it never turned out as awful as the eSalon color did. I specifically requested an ash color with NO warm tones. What I ended up with was a horrible red-brown that turned an equally ugly lighter orange color as I washed it daily over the next 2 weeks. At that point I gave up and made an appt with my hairstylist. It took 5 hours for her to get *most* of the red/orange tones out. She's been doing my hair for almost 15 yrs and knows that I always want my hair to be very ashy/cool, regardless of whether I'm blonde or brunette. I won't make the mistake again of trying to do my own color (I blame it on 2020)! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChantel- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Thank you for giving us a try! |
Ware noch nicht daIch habe bis heute noch immer nicht meine Lieferung erhalten. Abgebucht ist aber schon längst. Das war nun auch das letzte Mal, ich möchte zukünftig keine Farbe mehr erhalten. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra M. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge. |
Colour fading after a few weeks!Definitely a better match for my hair. But colour fading after a couple of weeks. Roots visible already. Not happy with this product. Disappointed as leaves hair in good condition 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMoira D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong color againMy hair feels healthy and has shine! But once again they got the color wrong. I wanted medium brown, specified not golden and went from a natural, ashy light brown to COPPPER!!!! They sent another set in an effort to correct it. Started off great! Still had red tones but definitely more brown. It's been a few weeks now and I'm slowly going back to this awful copper they turned it. Super disappointed in that and that the color fades so quickly. Definitely do not recommend for gray hairs. I only have 5 or so you can see, but they didn't turn. Only reason it gets 2 stars is because it didn't damage my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCorrina- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
awfulturned my roots ginger and darkened all of my hair even when i followed the instructions clearly 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMISS ELLA M. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Team Member to resolve your concern. Please let us know if there is anything else we can do to help. |
Doesn’t cover grays wellI paid special attention to the grays that frame my face. After coloring I still had grays popping through. After a couple washings, more gray was visible. I’ve had better luck with $3 box at drugstore. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Trop cherLoin du prix de l'abonnement !!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandrine - Merci d'avoir partage vos avis avec nous. Nous nous excusons pour la confusion avec nos prix, nous vous avons envoyé un email avec toute information ! Nous restons à votre écoute. |