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Custom Color Set
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66,754 Verified Client Reviews |
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Wrong ColorThis was my 5th time trying to get the right color, they send a totally wrong color. I will not order color from e-salon again. Their shampoo and conditioner are awesome but the color sucks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results. |
Custom hair colourI went one shade lighter from my original colour and it was way too light. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne - We’re sorry to hear that your color came out lighter than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Copper brownWould like the color to be more red than brown but love the natural even color has less fade than department store color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation. |
Not good grey coverageThe grey coverage is horrible it washes out in a couple of days or does not cover at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry that you were unhappy with your color results. Since the coverage did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
My hair is orangeI asked for a red brown and instead my hair is orange. I have had better results from box color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffany - We're sorry to hear that the color didn't turn out as expected. We are showing that you have been refunded for the color per your request per our 100% Satisfaction Guarantee. |
Not enough dye to cover the amount of hair and it washed out within 2 weeksTheir products are great and easy to use!! However for me I have extra thick hair!!! So they haven't sent enough color to cover the amount of hair I have. The dye also washed out within a few weeks of the color date. You can't even tell that my hair has ever been colored. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelody - Thank you for your feedback. Per our Satisfaction Guarantee, we've processed a complimentary reformulation designed to better suit your needs. We are sorry that you were unhappy with your color results and we're always looking to improve our service and products. |
Love, Love, Love this hair color.It's gentle but doesn't take forever like an organic color would. It covers the thick gray hair mixed in with my dark brown and everyone comments on how shiny my hair is. It is so easy to use, I love it. I've recommended it to my friends and may are now converts! 0 of 0 people found this review helpful. Did you? |
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Always wonderful, always easy, always beutifulMy color is so easy...I mean, really, it arrives in my mailbox! It's easy to apply and I get great results. I was paying over $100 for coloring before I found eSalon. Thanks! 0 of 0 people found this review helpful. Did you? |
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Love, LoveLove the color 0 of 0 people found this review helpful. Did you? |
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Compliments for Perfect ColoringI can honestly say that I have surprised several hair stylists that didn't know I colored my hair. That is how great eSalon hair coloring has been. The stylists have all said that it is so hard to find a good red hair color. I receive compliments from strangers on a regular basis of how they love my hair color. Thank you for making all of this possible! 0 of 0 people found this review helpful. Did you? |