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Color Set
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66,591 Verificado Comentarios de clientes |
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Color setJe ne sais pas , je n’ai pas encore reçu 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFlorence F. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que votre commande eSalon ne soit pas encore arrivée. Nous allons revenir vers vous par email afin de vous tenir informer de la situation de votre colis. |
Lack of customs infoI have just received aN invoice for a customs fee higher than the product, which I didn’t expect since I have chosen the EU webpage and are billed in euros. Unfortunately I am not able to give a review of the product since I find it becomes too expensive, I would like to have had this information from the website upfront 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTina W. - Thank you for reaching out to us here at eSalon! We are so sorry for the trouble with the additional charges. We work closely with the government to ensure all VAT are prepaid when we ship internationally, so this should not have happened with your package. Furthermore, we have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. Please keep an eye on your inbox for more details. |
Too dark - previous colour not maintainedToo dark - colour turned out totally different from last time when it was perfect 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEstelle H. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
MehThe color never seems to turn out the same every time. Darks enough so I can cover my grey and outgrowth....but I’m def gonna need some color correction from a pro once restrictions are lifted 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
DisappointedI used my color for the first time 3 days ago. Below are the positives and negatives I encountered. Positives... Love the final color Covered the roots well Blended well Easy to use Negatives... DID NOT cover the white hairs at the temple 2 of 4 of the gloves were torn and unusable. The scent of the shampoo and conditioner left an unpleasant chemical smell on my hair. If you have any advice to improve the white hair coverage, I would appreciate it. Thank you Kim Brightman 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Mauvaise propositionCouleur trop foncée. Ne correspond pas à ce que j'avais sélectionné et demandé. Très déçue 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPeggy A. - Merci pour vos commentaires. Nous sommes vraiment désolés que votre coloration n'a pas répondue à vos attentes. En examinant votre profil, nous constatons que l'un de nos experts coloristes vous a déjà contacté afin remédier à cette situation. Veuillez vérifier vos emails pour plus d'informations de notre part. |
Hair ColorVery disappointed. Two weeks after application, and yes I follow the directions down to the letter, and my gray is showing badly. Its as if I didn't even color it 2 weeks ago. I am thinking of cancelling my subscription. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Hate the colorI hate this color so much. I can’t even describe why, but it is horrible. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Ehhhh noI asked for a copper red color because I wanted to go back to my natural hair color. Nope first box it was half an amazing red half ash greenish blonde. Box to correct it all it’s brown. Spots of reddish hair but brown. Copper is what I asked for!! Seriously though I kept saying I wanted red hair but nope it’s brown. Really not sure if I’m going to keep this company because I’m not going to get what I from it when I can go to the store or even amazon and get closer to what I want than this. And considering when I was talking to someone through email they told me that hair dye doesn’t lift color I’m not sure I want to stick with them not knowing that is literally what hair dye does. But once again my roots are a darker mahogany color and the rest is brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrandi- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
good overall but not so good on grey around face.I really liked the color but it didn't color my grey around my face. I treated the grey longer than instructed but that still didn't work. I also like that the instructions were easy to follow and the thoughtfulness of putting the box together. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGeorgia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |