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Color Set
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66,637 Verificado Comentarios de clientes |
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Great hair color, problems with shippingI really like the hair color and the support I have had with getting it right. But I have had a terrible time with shipping. Two of my orders have been "lost" in the shipping process. I live between two different states, but I have been very clear and have had confirmation of the address for my orders. Yet, the ones going to Houston just don't get there. It has made it very inconvenient to have my hair colored consistently, the way I like it. I don't know what to do. As of now, I still have one lost in the mail and the replacement has not made it in over a week. I keep contacting them. I still don’t have my color after 15 days. No one answers my messages for customer support. I have written a number of them and all I get back is a canned email saying someone will get back to me as soon as possible. There is supposedly a number to call “only if you need help right away”, which is odd. It does not even allow time to leave a name and phone number before it disconnects. Don’t even dream of talking to someone. I have tried and tried to reach someone for help. I’m tired of it. I still want the color that has been charged to me. Then I believe it’s time to go to Madison Reed. There is a lack of support, communication, and general caring here. Maybe they were inundated with orders during the pandemic, but they have had time to adjust now. I recommend going elsewhere. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathleen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't cover grayReally disappointed! My roots were lighter than my hair and the color is dull. My hair feels like straw. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElaine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what expectedThe color is pretty but its too dark. Waiting on a reply now to see how this will be handled. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatina - We truly appreciate your feedback! Upon reviewing your profile, we see that you're already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Commande non reçuBonjour commande du 30/12/20 pas reçu !!! Mais mon compte bien débité de 25 euros !!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNathalie F. - Merci de nous avoir contactés. Nous sommes vraiment désolés que la livraison de votre commande eSalon ait été retardée. Veuillez vérifier vos emails, nous vous avons contactés pour plus d'information. |
Order never arrivedI was charged but This order never arrived. As a result I cancelled my account but now they are trying to send me a new order. The products are great but shipping is a problem and there is no way to contact customer service. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGabriella R. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order has not arrived! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
shadeI thought the color would have been blonder than it is, its pretty just not what I expected 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn't cover my greyIt did not do a very good job of coloring my grey. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeather - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color issueAfter 3 tries, the color still isn't quite right...but not for lack of esalon trying. I appreciate their efforts, but hasn't worked yet for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
DisappointedThe color isn’t as I expected it is just slightly darker then what I had before and not at all violet 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Ich bin nicht zufriedenDie Lieferung dauert extrem lange. Ich finde es geht aus dem Auftrag nicht genau hervor das man ein Abo abschließt. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelanie T. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge. |