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Color Set
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66,637 Verificado Comentarios de clientes |
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Much too darkI asked for mid brown with ash. I now have nearly black. Much too dark for me. Also not very shiny like after most hair colour treatments. Disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnastasia M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I asked forI made a specific request for the color mixture when I placed my order and the color I received was not correct at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Commande pas reçuJe n’ai pas reçu ma commande donc avis négatif 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosViviane G. - Nous sommes désolés que la livraison de votre commande eSalon ait du retard. Nous allons vous contacter par email afin de vous tenir informé de la situation actuelle. Veuillez vérifier vos emails. |
OrangeMy hair is like a copper orange now, it is kinda cute, but not the dark blonde I was expecting. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCrystal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I have not used this ROOT Cover.What! Do not send me any more ROOT Cover. That is not a color! Can anyone actually talk to you? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEva - We're truly sorry that your color did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
ma couleurj'aurai aimé vous donner un avis si j'avais reçu ma commande du 12 janvier!!!! si je ne reçois pas celle du 14 février, je ferai opposition à vos prochains envois. Désolée 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichèle M. - Nous sommes sincèrement désolés que votre commande eSalon ait été retardée. Nous allons revenir vers vous par email afin de vous fournir toutes les informations nécessaires concernant votre commande. |
Keine LieferungSeit 30.12.20 warte ich vergeblich auf die Lieferung. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDoreen S. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge. |
Hairdresser sent color she wanted to dye my hairUnless you want the hairdresser to send you whatever color they want please don’t order this. I now have to go to a professional and spend money I shouldn’t have to for color correction. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DONTWent through the process etc. Sent pics. Even stated do NOT want any red tones what so ever. MY HAIR CAME OUT RED. Has been a nightmare and I look awful. Waiting for them to send me out somethign to "fix" my hair. Its already darker than I wanted but they are sending me something that is slightly darker to cancel the red. HUGE NIGHTMARE. Days to get answers back from email (still havent gotten an email back). Finally got through to someone during operating hours. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Faded at roots like the cheap store boxNot really happy with how it faded bad at the roots just like a grocery store box color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJinna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |