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Custom Color Set
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66,818 Verified Client Reviews |
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Does not look light brown looks more like red. Please change next time to darkerwould like to change next time to medium brown. The light brown turns red. I think the color needs to be a darker brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. |
Gray coverage is very poorI love the different options of hair color available but the gray coverage just does not work for me. It has only been 3 weeks since I colored my hair and gray has been showing for a week now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBecky - We’re sorry that your hair color did not provide the gray coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. |
Totally worthlessIt was too dark and it didn't cover my gray at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoyce - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
color not quite rightWas very confusing following all the instructions. The color was not quite what I wanted and there was not enough color or conditioner. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We’re sorry that you were disappointed with your eSalon experience. We're always looking to improve our service and products, and truly value everything our clients say. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. |
NOT HAPPYNEVER RECEIVED MY SHIPMENT. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCherie - We're sorry to hear that your order was lost en route. We see that a refund was processed for the missing order, as you requested. |
Great colorColor looks awesome even after 8 weeks! Great job!! 0 of 0 people found this review helpful. Did you? |
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Consistent qualityLeaves my hair shiny and healthy. 0 of 0 people found this review helpful. Did you? |
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great and consistentthanks for making my colour perfectly match after I have been going to a salon for years. 0 of 0 people found this review helpful. Did you? |
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ConvenientThe hair color package is so convenient and easy to use. 0 of 0 people found this review helpful. Did you? |
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PerfectI love my new color ... and eSalon is the best. I have been using their hair color for over a year, and have always been extremely pleased. I receive my order when I ask for it and I have never had to wait. I receive an email in advance of the shipment so that I can make any changes ... I just love this service. Thank you eSalon. 0 of 0 people found this review helpful. Did you? |