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Color Set
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66,637 Verificado Comentarios de clientes |
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Statt Aschblond OrangeSo macht die Box einen schönen Eindruck Verständliche Gebrauchsanweisung alles prima nur das Resultat lässt zu wünschen übrig! Gewünscht war ein Aschblonder Ton der Graue Haare abdeckt! Nun habe ich einen OrangenenKupferkopf und dennoch graue Haare sichtbar! Schade bin enttäuscht und muss jetzt schauen wer mir meine Haare retten kann 😭 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJacki P. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100 % zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern. |
Ordine pagato ma non ricevutoImmagino dipenda dalla brexit, ma a distanza di un mese dall'avviso della vostra spedizione ancora il pacco non è arrivato 8 de 9 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAntonella Paola - Grazie per aver condiviso la sua esperienza con noi! Siamo veramente dispiaciuti che, a causa della situazione attuale, il suo ordine non sia ancora arrivato, e la ringraziamo per la pazienza e fiducia che ha nei nostri confronti! Esaminando il suo profilo, abbiamo notato che il nostro team l'ha già assistita a tal riguardo. Ovviamente, non esiti a contattarci di nuovo in case di ulteriori informazioni o se non ricevesse l'ordine; saremo lieti di assisterla ulteriormente. |
Liked product but didn't cover Grey hairsLiked product but didn't cover Grey hairs 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeidi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
No advice or contact from stylistI was a bit disappointed in the overall service, I have troublesome hair and chose ESalon as I thought it would be the next best thing to a salon during lockdown, however, I was never contacted by anyone and my colour was sent out with no real consultation which I thought was part of the service. The box sent was lovely with clear instructions and my colour seems even which is tricky with my roots but I’m not sure it’s any better than a shop bought dye if I’m honest. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica B. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HorribleDid not cover my greys. And it’s destroyed my amazingly healthy hair. Fried it. Now I have to wait years to grow it out and get it healthy again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTonya - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
The colour is nice but that's about itI followed the instructions as delivered but not a single one of my grays were covered at all. Not really happy with the product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMargarita - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
schöne Farbe und alles dabeiIch finde die Farbe super. Leider sind meine grauen Haare nicht ganz abgedeckt worden. Die Beschreibung ist toll und es ist alles dabei. Beim nächsten Mal versuche ich es nochmal mit einer längeren Einwirkzeit. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie B.- Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. |
Aucun résultat !J'ai des reflets oranges mais rien de plus, bref tout ce que je ne voulais pas ! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura P. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous allons travailler avec vous afin d'atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, pour les prochaines étapes. |
too thick !!i thought something was wrong , by the time i had too rinse- it was like a goop helmet!!! so weird 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudi- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not satisfiedI was looking for a light ash brown, dark ash blonde. My color turned out too dark and ORANGE, golden/brassy. I even used the toner rinse. This is the WORST hair color I have ever used. I didn’t even have enough color to saturate like I would’ve liked. I’ve honestly got better results with box colors. It didn't even really color my gray. The more I look at it, the worse I feel! This is going to be expensive and time consuming to fix. Never ever again would I use this brand.I would upload a pic to show how awful it looks but I don't have the option. I did upload a pic to my account showing how orange it is. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |