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Color Set
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66,866 Verificado Comentarios de clientes |
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Have not been able to useI have not been able to use the product due to the fact that I have had a leg injury and cannot color my hair by myself, my shower use is limited, thus a neutral rating. This will take some time to heal and your team is gracious enough to extend delivery of my colorings. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great experience, faded quicklyI loved the packaging in the box, and it was easy for me to apply myself. I would have liked a bolder red, like a "little mermaid" red. It faded out quicker than the 8 weeks and is now a copper color. It doesn't look bad at all, but I'm still waiting on my hair color to be shipped. Overall, it's worth the money. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTerry - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
I likeLike this color better ,it covers more of the old blond I had .But still not covering all the grays . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Didn't keep the color change requestAwhile back , I asked for a color change, and this time after I colored my hair, it wasn't the correct color . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaurie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results. We look forward to the opportunity to reformulate a color that will provide the results you’re looking for. |
complete let downplz cancel my subscription. it wasn't easy and the results are horrible. my roots are so dark now it looks like I need to color my hair AGAIN! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSuzi - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
ColorThe color is great. Even though I followed the directions exactly, it does not last for color on my grey hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDarcy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Did not cover grayThe color was not bad but it did not cover gray well at all. When it did cover, I feel it was too light and faded after 1 week - not even washing daily. My dark hair had too much red tint in it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosErin - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
ColorIt is turned out to red 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmie - We’re sorry that your recent formulation turned out more red than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced redness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
wrong colorThe color was much too dark - it needs to be changed. It didn't dry out my hair - just too dark and mousey 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaurie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Too strong and it makes my hair very freezyI wouldn't use this product again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosImelda - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |