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Custom Color Set
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66,866 Verified Client Reviews |
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Did not cover grayThe formula itself made my hair feel soft. The color was horrible. I did it one week ago and now will have to go get some Clairol to redo. If the color actually covered gray it would be nice. Not at all happy!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShawna - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. |
Still waiting to like my haircolorIt's still too brassy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEileen - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
Not as light as I was hoping forI wanted a light blond. What came out was not much different than my natural color. I have pretty long hair I only got one bottle of color to do my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharrie - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Lasts as long as store box colorMy roots started showing gray 2 weeks ago. My next shipment isnt for over 20 days. The color was.The color I wanted but I get that in box color as well. I will be canceling. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re sorry your recent order didn’t provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Color was great!I loved the color and the color remover wipe was awesome! I am however, disappointed that the color didn't last any longer than my Clairol box I usually buy for 8$!! My hair felt very sticky for the first few days. Will not buy again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicki - We are so glad to hear you enjoyed your color and apologize that you were otherwise unhappy. You can keep your hair from becoming sticky by massaging residual color with your fingertips after your application timer goes off, and then you can use clarifying shampoo if you feel any residue the next day. We hope this information is helpful and would like to inform you that we've notified your colorist to, should you decide to reorder, make adjustments for longer-lasting results. |
The BEST and EASIEST color I've EVER used!!!I recommend this to anyone who colors their hair themselves! It is easy and IF you answer the questions in the customization portion of your order honestly, you will end up with the MOST BEAUTIFUL color that you just can't get over the counter! 0 of 0 people found this review helpful. Did you? |
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Best home colour EVER !!I cannot recommend this any higher!! It is by far the best home colour kit I have ever used. The coverage is excellent and my hair feels fantastic. Brilliant concept. The packaging is great too!! 0 of 0 people found this review helpful. Did you? |
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Best hair color out there.No odor, easy to use, fantastic coverage, shine, long lasting. I will order it again. 0 of 0 people found this review helpful. Did you? |
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FIRST TIME userAs a first time user, I was curious how long it would take to get my order. It came within a week. Additionally, everything in the box was ready to use and came with clear instructions . I have enough hair color to color my hair twice, since I used the bowl. While I am working on my next color being lighter, I love this stuff! 0 of 0 people found this review helpful. Did you? |
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Love it!I love the hair color, it last, and I love all the tips you have to offer. 0 of 0 people found this review helpful. Did you? |