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DisappointmentI get better results from Drug Store brands. The formulation received did not cover my gray roots adequately and turned them a weird pinkish-orange color. The formula was also extremely harsh -- my hair felt like straw. It even smelled bad (strong chemical & ammonia odor) for a couple of days even after shampoo and conditioning. I cannot recommend unless you want hair like Donald Trump! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Mix_up in hair colorI ordered medium brown. I received my first order, callie, for medium brown. I received an order from Danielle inmediately after, same month, for dark blond. I have just received another order for dark blond. My pigmentation does not go well with blond, that is why I asked for medium brown and that I didnt want blond. Please correct this problem because i have paid for this item and can not use it. I need to know if I should return it or if you will send me a box for it. Please sd me the correct color and do not charge me for it nor shipping. I have the medium brown, first order which I intend to use now. Thank you for your continued service. Happy Holidays 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatria - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Custom Hair ColorThe kit was great,easy to use; color was good. The only reason, I give three stars, is the color washed away after 5th hair wash from roots area. So, my roots are grey again after a week of application. If any changes can be done to my formula to keep roots colored longer, I will order product again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFrancheska - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Works well on color treated hair.It leaves my heart soft and smooth. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Hair colorI really liked the color I received. And it doesn't dry my hair out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Best thing everI love it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Fabulous Color!I am VERY pleased with my color! This was the first time that I have colored my hair (I usually went to a salon), and I am very impressed with the color! It looks like the color when I started to color my hair. Great coverage, easy to apply, Fabulous! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Hair colourHave used this hair colour three times now. Have got into the routine of how best to apply. Very happy with the results - both the colour and how well it lasts between colours. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I loved itI loved this mix - seemed me suitable for my hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Most naturalI have used this 3 times and each time comes out great its the most natural coloring i have ever used including at salons , 0 de 0 personas encontraron este comentario útil. ¿Y tú? |