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Color Set
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66,934 Verificado Comentarios de clientes |
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Custom roots color- time saver, high qualityI could afford to go to a salon to get my roots done, but I can't afford the time and the nuisance! Just for roots!? what a hassle. This product makes all the difference - and it's easy. Every now and then they ask for a selfie to make sure they're still on track w/color, and they send me plenty of product. I ordered some extra tools the first time around to make application a bit easier, but that was all I needed. It's not sloppy, and they give you color remover for your hair line. Great product! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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ColorLooks great. But faded faster then I wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I'm delighted!The first order, ended up with a bit too much red. I sent photos and my colorist recommended changes which on the second color looked great! I am especially delighted with the shampoo and conditioner -- NEVER after a hair color experience in a salon did my hair come out so soft, smooth, and healthy! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Worst hair color I have ever used.Fumes burned my eyes. Formula burned my scalp and it is now peeling. Hair feels dry and some of it fell out. Darker than expected for light brown. Will never purchase again. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynn - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
Fading gray coverage at temples.Color looked great then faded at the temples, gray and resistant. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiane - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
didn't cover my greysswitching to a permanent color from a semi to see if that does the trick. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I have not used my last 2 ordersI have been sick and not able to use my last 2 orders! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Color treatmentIt could be a shade lighter 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Not the exact colour I wantedFollowed the exact instructions which was easy. My hair has never been died before and it now feels in a nice condition but the colour went darker rather than lighter which wasn't what I asked for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Great colorLoved it! It was perfect for me! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |