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Color Set
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66,880 Verificado Comentarios de clientes |
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Good colorI was really happy with the color and shininess of my hair. It was a bit dark but I emailed to let them know I would like it a bit lighter. But I noticed right away that there was breakage on my forehead hairline. I also noticed my hair really dried out on the ends and was very untamable for 2 weeks. Now my hair is looking very dull and I don't want to use this product anymore. I'm thinking maybe the ammonia in it was a bit harsh. The color is lasting pretty good and the brittle finally went away with coconut oil, but I'm not head over heels with the product itself and will probably seek a professional to fix my hair with a deep hot oil treatment and spend way too much money on coloring it through a salon. It was worth the try though. My hair is just very fine and didn't agree with this product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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colorLike the color but wish it could be more multi tonal, but it covers gray well and very easy to do. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Worse yetStill lifeless color cancelled they are still sending and ROBBING ME 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLorna - We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results. |
It didn't changed my hair at all..first i was afraid of getting to light, but i tested it, and it looked the same as before.... I don't know if i did something wrong with giving my information, but it didn't worked.... i'm said 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHairlovers - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
First time I've used itNot what I expected, much darker & more red than copper. Easy to use though & hair feels & looks in great condition. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSara - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Pretty color...butI love the color my hair turned out, however, the actual dye was almost impossible to get completely out of my hair. I thought I just wasn't thorough enough the first time, so I reluctantly tried the dye again the next month, and same issue. I wanted to love this, but I won't use it again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Spotty coverage for gray hair?I've been coloring my gray hair myself for more than 20 years. This was my third hair color shipment from eSalon. I was very pleased with my first two shipments. However, this last one did not last on my gray hair. I did complain to customer service, only to be told to start at my grayest areas first and that my next shipment's color time would be longer. Funny, how I didn't need to do anything different with my first two hair color treatments. No apologies offered. Of course, it must be MY fault, and not the product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTheresa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Too dark for meI like the idea and the products in general but I couldn't get the lighter blonde I wanted to blend my roots and soften my highlights. I ended up with a medium dark blonde for my roots which they recommended. Now I have 2 different colors of hair top and bottom and need the salon to fix it anyway. Costing me way more than I can afford. Sad cause I wanted to love it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Cover GrayThis batch did not cover gray well - seemed different from orders before. I am not happy with the coverage. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJan - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
It's not Red!It's just not coming out red/copper like I'm asking for. Still looks brown. Is there something I need to do/add to my hair to make it take the red colors? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebby- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |