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Color Set
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66,689 Verificado Comentarios de clientes |
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Gray cover-upI love the color just not liking the number of days I am getting for the gray cover up doesn't seem to last longer than 10 days and I know we made an adjustment 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCandace - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color offThis second same order# was off on the color. Not at all the same as my first. Too much Red in it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJorge - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Good at first…The first set sent was great. After that every bottle turned my hair a different colour and I ended up going on holiday looking like Ronald McDonald! (Yes there were tears!) I still have two bottles that I had pre-ordered. I will not be using them and have gone back to my original brand. So disappointed as the first one was a beautiful colour. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeanne B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Good concept, bad coverage!This is my second time trying this hair color set out. I waited a year due to thinking maybe postpartum hormones were a factor but I don't find that to be the case. The first time, it didn't touch my very few grays. I went a darker color so I expected this to work. Aside from the horrific, eye burning smell, it didn't touch my grays. A year later, since my hair girl was put out of biz due to COVID, I decided to try again. This time, the awful smell was still there and my few tiny grays were only magnified by the copper in the color I chose. In my otherwise dark hair, they stand out like a lighthouse! Sadly, I won't try this again. Good concept, bad coverage! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not impressedThe color was totally off..suppose to be light blonde..very brassy looking 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristena - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
UnzufriedenIch bin von der Farbe nicht überzeugt und möchte dieses ABO widersprechen. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBernd u. Lutta L. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Colour ratingit wasnt a great shine or strenght to the colour 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYvonne F. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Terrible!Color is not as dark as the photo shown during ordering process. It did not cover gray AT ALL. I was better off with store bought color. Absolutely not worth the money. I will not continue with this scam. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKeena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Product good but BE CAREFUL!!!!!The products are good. The application directions are not clear enough nor do these provide good & concise order of directions & what to do. Also, there is no disclaimer of what NOT to do!! DO NOT PUT CAP BACK ON A BOTTLE W MIXED COLOR. Use most if not all product or discard what you don't use. Mine shot up & exploded color all over my bathroom!! Discard used/unused products right away. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMeredith - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Definitely not satisfiedI asked for a dark purplish color and my roots are now bright orange. i have dark blonde hair and never said i wanted to go lighter, i specifically said i wanted DARK color. Not sure how i ask for a refund 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAshely - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |