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Custom Color Set
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66,903 Verified Client Reviews |
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Need lighter colorThe permanent color covered my roots and gray but was a little too dark. I would like to go lighter for the summer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
color didnt take good and washed out to fastI do not like 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMia - We’re sorry that you were disappointed by the results of your color application. Upon reviewing your account, we see that you reached out to us and we issued a refund per your request. Again, we apologize that you were unhappy with your experience. |
Loved it!!I have colored my hair for over 40 years and this haircolor was the closest to my own color as I've ever seen. I loved the results of the color however I found the person who called me on the phone to be so very rude- she spoke to me like I was a dim wit. I'm old- I'm NOT dim!! 0 of 0 people found this review helpful. Did you? |
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Not as good this timeThis is my third application with my custom esalon kit. My grey roots were not covered as well this time. I think I did everything the same. One week later and the grey on the top of my head near my part and the sides near my face are looking like they need to be done again soon. Is there anything you can do to help out on this? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted your formulation to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation. |
HATED IT ALLMy hair was dull looked greasy. Never in all the years of having my hair coloured has it gone limp greasy and could not even style . I will never use this product again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMandy - We’re sorry that your hair felt limp and greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for the hair color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Still Loving My Color!Once again I am pleased with my second purchase of coloring from Esalon! It coversion great and is easy to apply! Thank you! 0 of 0 people found this review helpful. Did you? |
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Love the custom colorI look forward to getting my color in the mail. I'm able to make changes if needed to the color and the delivery date. I always get compliments. It's nice not having to shop at a store just to find they are out of my color. And, the color covers gray very well! 0 of 0 people found this review helpful. Did you? |
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easy applicationVery easy to apply. Great coverage of gray hair which lasts long. Love the way my hair gets styled after applying the conditioner. 0 of 0 people found this review helpful. Did you? |
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Great dye product, gentle on the hair..Love the product and the shampoo and conditioner. So gentle on the hair and head. 0 of 0 people found this review helpful. Did you? |
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First-time userLoved the simplicity and completeness of the directions. It was fun and easy! 0 of 0 people found this review helpful. Did you? |