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Color Set
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66,637 Verificado Comentarios de clientes |
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Ordered a Medium Blonde Hair Went Dark BrownI ordered a medium blonde to lighten my hair. As the colour was developing, I noticed that my hair was going darker and darker. When I rinsed my hair out, I was surprised to find that my hair went dark brown NOT blonde. I am very disappointed and found this product to be a huge waste of money. Will not be buying again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChantelle - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
No color change and no gray coverageMy color remained EXACTLY the same and no gray coverage AT ALL. I've never experienced anything like it with a hair color before. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Bottle leakedThe color didn’t last very long. I don’t know if it was because the bottle came not sealed so there wasn’t enough product in it or another reason. I have pictures of the mess if you would like them. Thank you for your time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
No gray coverageI had them adjust my color because the grays weren’t getting covered by these colors. And now that it’s been adjusted it’s worse you can see my grays all over the place now. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVictoria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Cover wasn't very goodI was not happy it did not do a very good job of covering my gray. I did the area with the gray let it set longer then did the rest of my hair. Not happy with this batch of color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Do not useTurned my hair really gold had to go to a salon to fix it !! It also made my hair feel like hay and rubberywjen wet!! Do not purchase save your hair !!! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not color wantedWay too red looked like Ronald McDonald 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDenise - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not correct.So, I’ve always dyed my own hair but decided I wanted better hair dye. This was my second box. I’m supposed to have black hair dye but my roots are red? Which is confusing because my natural hair is dark brown. Super disappointed considering the price. I wish it would let me post a picture of the ends of my hair vs the roots.. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Aucune tenue10 jours après avoir fait la couleur, je peux la recommencer... vraiment très déçue de la tenue de la couleur, autant en acheter une en grande surface, elle sera moins chère pour la même tenue. Je souhaite annuler cet abonnement, merci de me donner la marche à suivre 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCAROLINE M. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes concernant votre coloration et abonnement. |
Too disappointed. Would never buy it again!I saw the good reviews and thought to give it a try. I have black hair and some gray hair. The color (copper mahogany)itself was really nice but I was really disappointed with the coverage. Followed the process 100% but still, my gray hair wasn't covered at all. My black hair has really nice color but what's the point for color if it doesn't cover gray hair. Really disappointed. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDisha - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |