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Color Set
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66,637 Verificado Comentarios de clientes |
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Great Color; Not Lasting As Long As BeforeI love your company, your Colorists, & have loved your product for a few years now. That is until these past few kits. Your color always lasted extremely well but not anymore. Within 3 weeks the white hairs are white again. Your formula change was not a good idea. Not only does the color not last, my hair does not have the shine & softness it's always had with your kit. Why did you mess up a great product? Your Colorists are great, they've matched my natural red hair perfectly. Now, with your color not lasting even a month I don't know what to do. I do not want to over dye & damage my hair. I also do not want to see white hairs. PLEASE GO BACK TO YOUR PREVIOUS FORMULA!! Thank You, Lisa W. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Feel like nobody listensI complained and complained about orangish tones and no matter how many times I complained..i still get same results. I give up on esalon. I can buy 5 dollar hair color and get orange tones. So disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color didn’t takeI followed the instructions step by step it didn’t cover my grey hair at all 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCynthia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Wrong colorI had asked for my custom color to be light brown with a blonde highlights and I received a medium brown....not happy with it this color. Maybe y'all can make this right. I have been a satisfied customer since 2019 until now. I'm trying this again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
It broke off my ends and Dried my hair out completelyDried my hair out completely. I’m so sorry I wanted to love this , but Mediocre product I followed every instruction by the letter. The color was pretty . not what I wanted but I expected that was ordering something online? ! I just didn’t expect it to dry my hair out so bad!! sorry won’t order again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngel - We’re so sorry to hear that you were disappointed by the results of your application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Way too dark!!This came out black and looked dreadful! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJana L. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I never received my order so would not recommend esalonNo order ever received no customer service 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMargaret M. Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order has not arrived! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong colorMuch darker than requested. More red tones than last time. Not sure why the color changed. Also, this color failed to color my roots at all. Thinking of cancelling subscription. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVictoria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
All had leaked in boxDidn't use it. When I opened packaging one of the bottles had leaked in box, so couldn't use it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKerry S. - Thank you for contacting us. We are so sorry to hear your order arrived damaged. We have reached out to you via email to remedying this situation, so please keep an eye on your inbox for more details! |
Color didn’t lastI was really surprised that the color washed out in two weeks! Color lasted almost 4 on the previous treatment. Kind of disappointing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarlee - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |