|
Color Set
|
66,637 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Gray coverageThe first few times I used this color it covered my grays perfect. This time it didn't cover any of my gray and I had to use another color over it. I used it the exact same way as before but was very disappointed when I colored it this time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosChrista - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Pros and ConsPros: Packaging of products were organized to follow step-by-step instructions. It was worth adding Color Tools because they made it easier to apply color. Color matched what was shown online. My favorite aspect of choosing coloring was Color Match tool because it gave several selections to choose from. It could be improved by updating system so users could utilize uploaded pictures in sampling all colors. Clients should be able to select colors they want. eSalon could provide instructions in best way to lighten or darken hair, if needed. Cons: Product isn't cost effective compared to brands giving better results. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosViolet - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Way too darkI had tried the permanent color, which was ok, the ammonia smell was very strong to me, so I then ordered the ammonia free color, demi perm, and requested a little lighter and brighter color, but it turned out much darker than I wanted, and was darker than the first color! I left it in for about 10 minutes, so maybe it was too long, but pretty unhappy with it, very dark and not brighter at all. I'll stick with Madison Reed, maybe will try one more time for the demi permanent but not sure if I'm willing to try a third time. I love the Tint rinse, but so far bad luck with color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosClaudia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color not lasting as long as it used toI have recently noticed my color has not been lasting longer than a couple of weeks. I am stuck trying to temporarily cover my gray hairs between orders. Coverage used to last me about 6 weeks and now it seems my color is fading after a couple of weeks, if that. Has the product changed Esalon? I have been using my custom color set for over a year now and have been following the directions as normal. What's changed? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosTalleri - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Uno schifoNon mi è arrivata me la tinta e nemmeno il rimborso 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKatia - Grazie per aver condiviso la sua esperienza, e ci scusiamo per tale inconveniente. Il nostro team la contatterà via email a breve, per assisterla ulteriormente. Restiamo a sua completa disposizione per ulteriori informazioni e assistenza. |
ColorColor faded after three washings. Not sure why? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSusan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Have not received my orderI have not received my order and yet I've been asked to review my order. Customer service seems to be non- existent!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosRHODA C. - Thank you for contacting us! We are truly sorry to hear your eSalon order didn't arrive. Not to worry, we have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Did not dye my hairThis product turned everything in my bathroom purple OTHER THAN my hair. Then they debited mt account with a bank card number I did not update them on, on an auto renewal I do not recall agreeing to. I would give less stars if possible. What a mess. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosDevon - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color not what I wantedColors fade too early. Not bright or in depth color. Want more redder copper. Too dark 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMaria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I want/needHi I have used the October colour , thanks. It looks OK but hasn't really covered the roots/my few greys. I applied as per instructions... but it seems to have darkened my mids/ends..I am now wondering if I should use a permanent colour on my roots to match my natural colour to cover greys...then I would like a lighter colour through mid and ends to keep the lighter natural feel to the ends. The actual colour / tone seems right for me... but roots not really taken and made mids/ends darker. Is there a lighter shade that I can apply to miss- ends to make these lighter / brighter again? Thx 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSuzanne R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |