|
Color Set
|
66,637 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Custom ColorDespite repeated emails to enhance my coloring, getting same disappointing results. Not satisfied with this company. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosDebra - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Very UpsetI am really upset with my first kit it has ruined my hair colour. I went through the process selecting images that best matched but also provide 3 personal photos of my current hair which I just needed root touch up to match. I Now have a awful, auburn( almost brown root) and VERY red ends. At no stage did I say I wanted a red hair tone. I wanted to keep my very copper/ginger hair which I loved. I now have no idea how I am going to correct this without excessive damage to my hair and expense at salons. I have added 3 after photos since using your kit and you can see how badly it has changed my hair from what it was. Not bad to say I only wanted a root match :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosTanya - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Couleur inadaptée aux souhaitsCouleur brune auburn ai lieu d’un blond doré 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosDocteur Sylvie D. - Merci beaucoup pour votre commentaire. Après vérification de votre profil eSalon, nous constatons que vous avez déjà contactée nos experts coloristes afin de remédier à ce problème. Dites-nous si nous pouvons vous aider davantage. |
no changeI was asked if I wanted the color adjusted, I sent back a request to change but the color came out exactly the same. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHi Gwen, we never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! I can confirm your request was received and your November order was adjusted. We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can readjust your formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Easy to use, thought it would be more intenseThe kit had everything you could think of included. I was disappointed in the color though, I thought it would be more intense and bright. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKatrina - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
une catastropherien à voir avec ma demande !!! je demandais de conserver ma couleur ,plutôt blond avec quelques ton cuivrés me voilà rouquine même pas homogène ,et racines non couvertes. on voit autant les cheveux blancs , voire plus C'est affreux !! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosNELLY P. - Merci pour vos commentaires. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider. |
Not satisfiedI’ve used Esalon for years. Was always satisfied until last 2 colorings . Turned my hair on top orange color. I messaged Esalon and was told a colorist would call me. Nobody ever called. Esalon sent me a third color of the same for free that has not been adjusted. I’m cancelling my subscription. All Esalon had to do was call me and talk to me to figure out what changed the color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMargie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
ColorThis last color is not lasting like it usually does. I have been using the same color for years but now my roots are all showing after 3 weeks (white). Is there something I need to change to make the color last longer? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLaura - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Never again.This product absolutely destroyed my hair after 4 months of coloring. If you have curly hair, it’ll never be the same. Buyer beware. I used to have beautiful curls only to be left with flat, lifeless damaged hair. Never again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHello Geneva, thank you for your feedback on your color. Over at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Just OK- UPDATE: NOT OKAY AT ALL, GAVE ME ORANGE ROOTS!!UPDATE TO MY REVIEW: RECENTLY I PLACED AN ORDER AND ASKED FOR HALF A SHADE DARKER AND A LITTLE WARMER TONE. INSTEAD I RECEIVED LIGHTER COLOR. WHEN I MESSAGED CUSTOMER SERVICE BECAUSE I THOUGHT MY COLOR HAD BEEN FORMULATED WRONG, THEY TOLD ME NOTHING IS WRONG AND MY NOTES WERE FOLLOWED. I INSISTED MY COLOR WAS REFORMULATED INCORRECTLY BECAUSE I ASKED FOR A DARKER COLOR AND MY NEW FORMULA NOTES SAID IT WAS LIGHTER. I TRUSTED THE CUSTOMER SERVICE AGENT AND NOW MY ROOTS ARE ORANGE!!! THEY ARE WAY TOO LIGHT AND WAY TOO ORANGE. DO NOT TRUST ESALON THEY WILL MAKE MISTAKES AND INSIST THEY ARE RIGHT. YOUR HAIR WILL END UP RUINED LIKE MINE. NO RESPONSE FROM CUSTOMER SERVICE YET ABOUT MY ORANGE ROOTS!!! I've dyed my hair a lot at home and have used eSalon a few times over the years. Important to note, I have yet to have a hair disaster with eSalon dye, but I only dye my 6N brown hair 5N or 6N, so I never try for major change. This most recent time I dyed my hair 6N demi-permanent to cover some grey hairs and enhance my color. The results are just ok. My grey/silver hairs are still there. Kind of a waste and unnecessary damage to my hair. Not sure I'll purchase from eSalon again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |