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Color Set
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66,637 Verificado Comentarios de clientes |
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Caused a very itchy scalp!Why is the 2nd delivery automatically charged to my account and why is it DOUBLE? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJackie - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Always the wrong colorI have been trying this hair color for a year now and each time it never turns out how it should. I have had it adjusted to darkest brown mahogany and it still turns out a light/medium brown with a hint of light red and my roots turn out bright orange red. I follow the directions exactly and it still doesn't turn out like it should. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
AwfulI wanted to like this hair color ..but it turned out to be worse than box color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeike - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It turned my hair orange!!!!This color is awful. My hair is orange!! :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair falling outMy hair is falling our more than normal since using your hair color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiwanna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gray roots not covered AT ALLContacted my stylist two days after coloring with pictures of my gray roots. They "reformulated" my color for the next shipment...and here I am with grays until that shipment in 6 weeks. Useless. I had to spend Thanksgiving with my gray roots for all the family pictures. And I'll get my next shipment right after Christmas, fabulous. If this was an actual salon I wouldn't have left with my hair looking like it does, they would have fixed it. The advice they gave me was to use color safe shampoo and conditioner, two days after coloring I hadn't even washed my hair yet, don't try to blame this on my products. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathryn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Ruined my hairCarefully sent pics, concerns and specifics of what I wanted to achieve. I should have known when they did t even look at my pic that I sent (and asked me to send one) that it was not the personalized experience they claim. Followed instructions to the letter and what I got was hideous. Then, attempted to address my predicament they have caused and no response. Well into 2 weeks now and all I get is bombarded in the inbox to buy more. Not one reply to the numerous pleas I made. Don’t even offer your money back and overpriced. Cheaper to go to the Dollar Store and buy a box of color to gain the same, cheesy outcome, only cheaper… 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRosa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
BUYER BEWARE - TOOK 2 MONTHS TO ARRIVE TO AUSTRALIA FROM THE USIf you are in in Australia and you are prepared to wait for possibly 2 months like I did, I recommend you just save your money and go to a hairdresser or buy a box kit from the pharmacy. I searched for 'online hair colour companies in Australia' and found this company. The search results and the website says it's Australian but its's from the USA. Realised this after purchasing. Biggest SCAM ever. I am yet to try the products as they currently sit in a postage depot in Melbourne after landing in Sydney 4 weeks ago. Change your carrier eSalon unless you want more unhappy Australian customers!!! Especially if you want people to have a subscription with a precise time schedule. Covid slow shipping delays cant be the excuse you hide behind...Nike sent me 3 separate orders from Eastern Europe with still time to spare in the time it's taken for my parcel to arrive from eSalon. Not. Good. Enough. I WILL NOT be a repeat customer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSamantha - We're truly sorry to hear that your order has not arrived! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We truly value your feedback! Keep an eye on your inbox for more details. |
Something wrong with developerWhen I mixed my color this month, it was so thick I had to take off the cap and pour it into my hands to apply. It would not come out the top except in drops at a time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCaroline - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Formula changed, color doesn’t last, darkerI’m very disappointed & feel like the 2 negative reviews I just read say it all. Why pay for a color that no longer lasts & this last batch was a different, darker grayish shade than my previous muted subtle medium light blonde with a bit of gold. I see colorists worked with the two whose reviews are shown; I would assume I would get a one time free color sample bottle to be sure you corrected it to the longer lasting medium color range. I actually had to sprinkle with peroxide after I applied the color to not have a muddy mid gray with tinge of blonde that showed so dark on application. It was much lighter on roots area but the rest was closer to original so if you want my business & bit a cancellation; please have my original colorist contact me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTerri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |