|
Color Set
|
66,637 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Pas le résultat souhaitéCommande livrée rapidement et bien préparée mais j'avais demandé un noir bleuté avec le bleu qui ressort bien et j'ai même pas de nuance bleu j'ai que du noir même à la lumière... déçue... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosEmeline - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nous vous invitons à vérifier vos emails, nous vous en avons envoyé un avec plus d'informations. Nous espérons de vous revoir parmi nous dans le futur et nous restons à votre écoute. |
The last 2 color sets were terrible. They would fade in a couple of washes.The last 2 colors sets were terrible. Did a poor job of covering my grey, made my hair very dry and would fade out in couple of washes. Very disappointed. Dec 2021: yet another disappointed coloring experience the last couple of times. Didn’t cover my grey hair at all and made it look even more dry and brittle. I am going to cancel my subscription 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
Doesn't cover gray hairI'm done with your product. It doesn't work covering gray hair. I'm cancelling my account. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLisa D.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Asked for an color adjustmentAsked for a color adjustment and attached a picture of color wanted....got the same color as ive been ordering...very disappointed. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSharon E. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color pulled the shade of asked to decrease in my previous feedback.My prior color order I had asked to decrease the red in the color because my hair pulled the red car too easily. I was told adjustments were made. After i colored my hair is was a very bad and fake looking strawberry blond. I had wanted a lighter shade and this was NOT what i had wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosWhitney N. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not covering the gray properlyI’m a bit disappointed with my new colour( I change it from previous orders) and my grays are not covered properly, you can still see them as you can see in the picture. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHi Minerva! We are sorry to hear that you were disappointed by the grey coverage of your recent colour application. Your results are important to us, and we take our Colour Happiness Guarantee seriously. Please be on the lookout for an email from our colour specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Ohne Worte!Farbe stimmte nicht annähernd mit meiner Wunschfarbe überein! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHi Edina! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
I really want to like itI really want to like this product and service, but I’m yet to be satisfied. I’ve used the hair dye 3xs so far. Each time I’ve asked for a brown that doesn’t have any red to it, as my hair captures red tint easily. Both color options have had red and have not covered the grey. Also, when my colorist emails me, I truly don’t know if it’s an automated response, or if I truly have a colorist. I’m not totally sold but not ready to give up. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosDiana - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Color is WAAAAAAYYY offOrdered this "custom blend" to refresh my medium to light copper blonde hair. Im not sure if it was just someone mixing it and making an error, because I have had good results with the same order before, but this time it ended up a BRIGHT Mahogany Red! It was ridiculous. I had to pay to have the color removed from my hair!! Now I'm just walking around with bleached hair waiting on it to recover enough to try to fix it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosNatasha - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Too brownThe quality of the product was good but it was too dark. My hair looks brown, not red. Can I have 15%more copper in my next batch please. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHelen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |